PATIENT TRANSPORT - MANAGER, TRANSPORT & LIFT TEAM

Beebe Healthcare; Lewes; On-site; USD 59,000 - 93,000; Full time

Job description

Why Beebe?

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients, and a team focused on excellence.

Benefits

In addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:

• Sign-on and Referral Bonuses for select positions
• Tuition Assistance up to $5,000
• Paid Time Off
• Long Term Sick accrual
• Employer Contribution Plan
• Free Short and Long-Term Disability for Full Time employees
• Zero copay for drugs on prescription plan for certain conditions
• College Bound 529 Savings Plan
• Life Insurance
• Beebe Perks via Work Advantage
• Employee Assistance Program
• Pet Insurance

Overview

The Transport and Lift Team Manager oversees the daily operations of the patient transport and lift team services, reporting directly to the Director of Safety, Security, and Sustainability. This role leads a team of staff members, ensuring safe and efficient patient movement throughout the hospital while supporting broader organizational safety and emergency response initiatives. The position plays a crucial role in integrating transport services with security operations and emergency preparedness.

Responsibilities

Operations Management

• Manage and supervise a team of transport and lift specialists, including scheduling, performance evaluations, and professional development
• Develop and implement policies, procedures, and protocols to optimize patient transport operations
• Monitor and analyze department metrics, creating reports and implementing improvements as needed
• Manage department budget and resources effectively

Leadership & Change Management

• Foster an environment of psychological safety where team members feel comfortable voicing concerns, ideas, and feedback
• Develop and communicate clear team goals and expectations, ensuring alignment with departmental and organizational objectives
• Implement effective change management strategies to facilitate successful organizational transitions
• Provide regular constructive feedback and coaching to team members
• Create and maintain open communication channels through regular team meetings, one-on-one sessions, and clear documentation
• Recognize and celebrate team achievements and milestones
• Identify and develop leadership potential within the team
• Practice servant leadership principles to support team growth and development
• Build team resilience through effective conflict resolution and problem-solving strategies
• Promote continuous learning and professional development opportunities
• Facilitate cross-training initiatives to enhance team capabilities
• Create and maintain succession planning strategies
• Lead by example in promoting a culture of safety and excellence

Performance Management

• Establish clear performance metrics and goals for individual team members
• Conduct regular performance reviews and provide developmental feedback
• Implement performance improvement plans when necessary
• Monitor team morale and engagement levels
• Address conflicts and concerns promptly and professionally
• Recognize and reward exceptional performance
• Maintain appropriate documentation of performance-related discussions and decisions

Emergency Response & Safety in coordination with the Director and Emergency Management Coordinator

• Serve as a key member in hospital emergency response initiatives
• Assist in the development and maintenance of evacuation protocols and procedures
• Collaborate with the Emergency Management Coordinator to train and prepare staff for decontamination procedures and emergency response roles
• Coordinate with Security team to enhance surveillance capabilities and reporting
• Ensure team members are properly trained in identifying and reporting security concerns
• Participate in emergency preparedness drills and training exercises

Integration & Collaboration

• Work closely with Security team to enhance facility-wide surveillance and safety measures
• Coordinate with various hospital departments to maintain efficient patient flow
• Participate in Safety, Security, and Sustainability department initiatives
• Lead cross-departmental training efforts related to safe patient handling
• Maintain strong working relationships with all hospital departments

Additional Requirements

• Must complete required emergency response training
• Ability to make critical decisions during emergency situations
• Willingness to participate in regular emergency preparedness drills
• Must be able to coordinate multiple priorities during crisis situations

Qualifications

Required Skills

• Strong understanding of hospital operations and patient care protocols
• Experience with emergency response protocols and procedures
• Excellent organizational and leadership skills
• Proven ability to develop and implement process improvements
• Strong communication and interpersonal skills
• Demonstrated experience in change management and organizational development
• Strong emotional intelligence and conflict resolution skills
• Experience building and maintaining high-performing teams
• Proven track record of successful team leadership and development

Preferred Skills

• Prior experience managing transport or patient care services
• Knowledge of scheduling software and healthcare information systems
• Experience with process improvement initiatives
• Training or certification in leadership development
• Experience with employee engagement initiatives
• Knowledge of psychological safety principles and practices
• Background in organizational change management

Education & Experience

• Bachelor's degree in healthcare administration, Business Administration, or related field, Masters preferred
• 2-4 years of supervisory experience in healthcare setting

Credentials

Education

Entry

USD $59,966.40/Yr.

Expert

USD $92,955.20/Yr.