Patient Transport Liaison Officer

EMED Group; Stoke-on-Trent; On-site; GBP 23,000 - 30,000; Full time

Job summary

Join the EMED Group as a Patient Transport Liaison Officer at Royal Stoke University Hospital. This role is vital in ensuring effective patient transport coordination, requiring strong communication and planning skills. You will engage with multiple teams to support patient care and operations, and work collaboratively to resolve transport-related issues.

Benefits

Life Assurance (£5,000)

Access to GP and mental health services

Financial guidance and employee recognition schemes

Paid holidays

Pension plan

Employee Assistance Programme

Flu vaccinations

Qualifications

• Experience in healthcare/hospital settings required.
• Knowledge of Non-Emergency Patient Transport services preferred.
• Good planning and prioritization skills are necessary.

Responsibilities

• Maximize patient movement and coordinate transport effectively.
• Manage inquiries and escalate transport issues as needed.
• Participate in bed meetings to forecast transport demands.

Skills

Patient care

Planning

Communication

Decision-making

Relationship-building

Job description

Client:

EMED Group

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6d7457b176b6

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

We have a fantastic opportunity for a Patient Transport Liaison Officer to join our team at Royal Stoke University Hospital on the UHNM HDU Contract.

The Patient Transport Liaison Officer will support Operational and Call Centre Teams by providing onsite assistance, resolving patient transport issues, and acting as a second escalation point within the hospital for transport-related concerns. This includes coordination with Track and Triage, Occupational Therapists, and Care Teams to ensure smooth discharges and communication with patients about their transport bookings.

The role involves working Monday to Friday in shifts (0800-1600, 0900-1700, 1000-1800), totaling 37.5 hours per week.

Main Responsibilities:

• Maximize patient movement using available resources
• Coordinate with Trusts, control staff, and site teams for effective communication
• Prioritize patient care and provide professional solutions to challenges
• Handle inquiries and escalate transport issues
• Participate in bed meetings to forecast transport demands
• Act as escalation point after CCO for all service users

Additional Duties:

• Work with controllers to ensure timely patient transfers
• Communicate with hospital staff regarding patient readiness and travel arrangements
• Monitor Cleric Booking System for updates and accuracy
• Assist with property assessments and system updates
• Liaise with patients experiencing delays or issues on travel day
• Provide feedback to improve services and act as escalation point for delays or issues
• Support hospital crews and control team in prioritizing and managing patient transport
• Complete journey documentation and audits
• Relay critical information during serious incidents

Candidate Requirements:

• Commitment to patient care
• Experience in healthcare/hospital settings
• Knowledge of Non-Emergency Patient Transport services
• Good planning and prioritization skills
• Excellent verbal and written communication skills
• Decision-making ability based on impact assessment
• Effective relationship-building and influencing skills

Benefits:

• Life Assurance (£5,000)
• Access to GP, mental health, physiotherapy, and legal services
• Financial guidance and employee recognition schemes
• Long service awards, internal recognition, and referral incentives
• Support from EMED Foundation
• Paid holidays, pension, Blue Light Card, uniform, Employee Assistance Programme, flu vaccinations

About Us:

EMED Group, formed from the merger of ERS Medical and E-Zec Medical, is the largest patient transport and care partner to the NHS, with over 2,500 staff across 50+ depots. We are dedicated to improving health and wellbeing through our transport services, supporting community and mental health, and medical courier services.

We promote equality, diversity, and inclusion, aiming to be representative of society and our clients, and to ensure all employees feel respected and valued.

Please note: If you are not a passport holder of the country where the job is located, you might need a work permit. For more information, check our Blog. Do not include bank or payment details in your application. All applications should be submitted via the 'Apply now' button.

Created on 29/06/2025 by TN United Kingdom