Patient Transfer Operations Supervisor - London, ON

Voyago; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Voyago is seeking a Patient Transfer Operations Supervisor in London, responsible for overseeing various operational tasks including scheduling, payroll, maintenance, and training. Candidates should possess a college diploma, a valid driving license, and demonstrate strong communication and customer service skills. The role offers significant responsibilities in a supportive environment focused on employee development and well-being.

Benefits

Comprehensive benefits packages

Employee Assistance Program

Employee Referral Bonus

Supportive corporate culture

Opportunities for career advancement

Qualifications

• 1+ years experience in a similar role.
• Valid 'G' Class Driving License required.
• Ability to work independently.

Responsibilities

• Completes bi-weekly attendant schedules and payroll.
• Conducts driving assessments and field audits.
• Maintains vehicle availability and cleanliness.

Skills

Safety Focused

Solid Communication Skills

Customer Service

Education

College Diploma or Equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Voyago is hiring a Patient Transfer Operations Supervisor for our London region!

Your Role:

Reporting directly to the Operations Manager, the Supervisor is responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.

• Completes bi-weekly attendant schedule
• Ensures vehicle availability
• Completes payroll
• Completes new hire orientation training
• Conducts driving assessments and field audits
• Maintains afternoon dispatch board to ensure proper resources are available
• Administers progressive discipline in coordination with Operations and General Manager
• Ensures base cleanliness by establishing base cleaning schedule
• Completes at least 4 monthly driver ghosting’s as required
• Ensures proper inventory levels are maintained
• Reviews monthly deficiency report and schedules and conducts required training
• Ensures all attendants follow proper procedures as outline in the VMT Policies and Procedures Manual and Global Policies and Procedures Manual
• Maintains truck maintenance schedule
• Prepares vehicles; ensures deep cleans are completed
• Completes monthly truck audits as required
• Completes at least one audit per independent contractor truck per month
• Ensures all vehicles are scheduled for maintenance in accordance with the Fleet PM reports
• Ensures all vehicles are properly licensed, meet current regulations and have required documents on board
• Completes reports per assessment (i.e. uniform allowances, fuel reconciliation) or as directed
• Controls the use of fuel cards
• Acts as an ambassador of VTS on and off company property
• Helps increase VTS’s visibility within the community by participating in company sponsored events
• Is willing to participate in education upgrading as required

Afternoon Shift: Sunday - Thursday, 11:30 - 20:00 and on call every 3rd weekend

Your Profile

• You are safety focused
• You can obtain a clean criminal record search with vulnerable sector screening
• You are a safe driver with a clear drivers abstract

• You have a College Diploma or Equivalent

• You have 1+ years experience in a similar role

• You have a valid “G” Class Driving License
• You have the ability to work independently
• You possess solid communication skills
• You have knowledge of Word, Excel, PowerPoint and Outlook applications
• You have excellent, strong proven customer service experience

The Perks

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.
• We offer comprehensive benefits packages for full time employees with an Employee Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.