Patient Tracker | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS trust in Coventry is seeking an administration professional to provide specialized, patient-centered services. You will manage clinical quality indicators, prioritize workloads, and ensure efficient patient pathways. This position offers opportunities for personal development in a supportive environment committed to diversity and equality. Closing date for applications is October 23, 2025.

Benefits

Learning and development opportunities

Supportive work environment

Qualifications

• Specialised, comprehensive patient-centered administration skills.
• Ability to manage and validate clinical quality indicators.
• Strong data recording and information seeking skills.

Responsibilities

• Manage patient Accident and emergency clinical quality indicators.
• Ensure timely communication and record of patient pathway data.
• Prioritize workload effectively in a busy environment.

Job description

To provide a specialised, comprehensive and confidential patient-centered administration and pathway tracking service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the speciality.

Secondment will be considered for internal candidates – If you are successful after interview, you must obtain approval from your current line manager to accept the offer.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Please be advised that this post offers 1 x permanent Full Time position and 1 x Fixed Term 6 months.

Responsibilities

• To act as the point of contact to be responsible for the management of and assist with the validation of the patient Accident and emergency clinical quality indicator transit time ensuring the provision of a systematic, efficient and confidential service.
• To be sufficiently skilled to understand the A&E Clinical Quality Indicators including the criteria for 4 hour and 12 Hour targets and breaches and ensure that reasons for breaches are clearly and accurately communicated and recorded.
• To accurately record data and seek information when not directly provided.
• To work of own initiative and on own ability with minimal supervision to carry out duties of the post

Additional Responsibilities

• Take responsibility for prioritorisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post
• Take responsibility for ensuring the nurse in charge and site manager is aware of the changing pressure within the ED and of capacity requirements
• Ensure patient pathway markers and actions are recorded on the Trust Emergency Patient Pathway Management Syste
• Work collaboratively with all disciplines from all areas across the Trust to ensure that patient emergency pathway milestones and Key Performance Indicators are me
• To be responsible for extracting patient information/data from medical records and entering detail onto EPR Cerner
• Ensure investigations and subsequent departures from the department are arranged effectively to meet pathway targets
• Follow protocols for escalation to Nurse in charge, Clinician in charge and Manager of the day.
• Negotiate appointments for patients with other department/trust members to ensure target are met
• Interpret and convey information accurately and concisel.
• Review and track patient information and length of time in Emergency Department on the Emergency patient pathway system ‘Extramed'
• Take responsibility for highlighting to the appropriate personnel and addressing when possible any process inefficiencies that delay the patient journey
• Actively assist with the organisation of urgent admissions and liaise with patients, carers and services in a professional and sensitive manner.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

This advert closes on Thursday 23 Oct 2025