Patient Systems Officer

Tees, Esk and Wear Valleys NHS Foundation Trust; Middlesbrough; On-site; GBP 29,000 - 37,000; Full time

Job summary

A regional NHS Trust in Middlesbrough is seeking two enthusiastic Patient Systems Officers to join their team. This full-time, permanent position involves providing technical support and managing patient information systems. Candidates should possess a relevant degree and experience with large systems. The role offers a supportive workplace with excellent benefits.

Benefits

Excellent work-life balance

Continuing professional development

Healthy work environment

Qualifications

• Educated to degree standard or equivalent.
• Experience managing large information systems.
• Experience in customer-led services.

Responsibilities

• Manage technical database and system administration.
• Provide 2nd line support for customer issues.
• Plan and evaluate system developments.

Skills

Technical database management

Customer service

SQL skills

Agile methodology

Education

Degree in Information Systems or equivalent

Tools

Relational Database Management Systems (RDBMS)

SQL

IBM

Oracle

Job description

Social network you want to login/join with:

Tees, Esk and Wear Valleys NHS Foundation Trust

Location:

Middlesbrough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

83cce97783f6

Job Views:

5

Posted:

13.08.2025

Expiry Date:

27.09.2025

Job Description:

Job summary

We are seeking 2 enthusiastic Patient Systems Officers on a full-time, permanent basis.

This role offers an exciting opportunity to join the Patient Systems Team, developing and providing technical support and systems administration for TEWV's portfolio of Patient Information Systems including CITO, Electronic Prescribing, Paris, and SystmOne.

We are committed to supporting our staff in achieving a healthy work-life balance and offer an excellent range of benefits for you and your family.

We want our staff to feel valued, supported, and part of a close-knit team at TEWV where everyone's voice is heard and appreciated.

We are committed to supporting our staff with their continuous professional development.

Main duties of the job

• Undertaking technical database management, system administration, and development of large-scale patient systems.
• Providing 2nd Line Support to effectively resolve customer issues and problems.
• Planning, delivering, and evaluating system developments using the Agile methodology.
• Undertaking system upgrades (including testing, configuration, and issue management) both in and out of core hours.
• Collaborating with clinical teams to understand their needs and how the patient management system can be improved to enhance patient care.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York, and Selby.

From education and prevention to crisis and specialist care, our talented and compassionate teams work in partnership with our patients, communities, and partners to help the people of our region feel safe, understood, believed in, and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families, and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need to lead their best possible life.

Details

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

346-CORP-013-25-C

Job locations

Flatts Lane Centre, Normanby, Middlesbrough, TS6 0SZ

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• Educated to degree standard or equivalent OR equivalent experiential learning in the field of Information systems design, development, and implementation.

Experience

• Experience of managing and administering a large information system.
• Experience of change control processes and producing technical specification options.
• Experience of managing and supporting complex database management systems in busy, confidential settings.
• Experience of a customer-led service.
• Experience of NHS IT systems and services.
• Experience of using and writing SQL and other system development languages.
• Experience in managing work packages.

Desirable

• Working in an NHS environment.
• Experience in the management of third-party suppliers.

Knowledge

• Good understanding of relational database management systems (RDBS).
• Up-to-date practical knowledge of the management and use of Software application platforms, including SQL, IBM, Oracle.
• Knowledge of one or more computer system(s), hardware, or software and procedures to develop reports, documents, and spreadsheets.
• Good understanding of system change control processes, upgrade paths, and release management.
• Good knowledge of standard PC applications (. PowerPoint, Word, Excel).

Desirable

• Knowledge of current NHS legislation, policies, and procedures relating to data protection.
• Knowledge of clinical processes/terminology.
• Knowledge of the development cycle including requirements gathering, design, build, test, release, and sign-off.
• Knowledge of change management principles (ITIL).

Skills

• Ability to work autonomously, under pressure, and meet deadlines using excellent organisational planning skills.
• Develop and maintain communication with people about difficult matters and/or in difficult situations.
• Advanced computer literacy and keyboard skills and technical skills in one or more of the following areas: Relational database skills and expertise, Systems programming languages, Advanced SQL, End-user interface design (UDFs).