Patient Support Team Member

Vida Healthcare, Gayton Road Health Centre; King's Lynn; On-site; GBP 20,000 - 25,000; Full time

Job summary

Vida Healthcare is seeking a reliable Patient Support Team Member to provide essential support in a busy healthcare environment. This role offers the opportunity to make a positive impact in the local community while engaging with patients and delivering high-quality service. Full training is provided to nurture your skills and professionalism. Ideal candidates are organized, adaptable, and exhibit excellent communication skills.

Qualifications

• GCSE level education or two years work experience.
• Basic knowledge of emails and Microsoft Office is beneficial.
• Experience in customer service is essential.

Responsibilities

• Maintain effective receptionist service to patients.
• Provide booking, canceling, and check appointment access.
• Support patients with complaints.

Skills

Communication

Organizational skills

Customer service

Attention to detail

Education

GCSE level education including English

Tools

SystmOne

Microsoft Office

Job description

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Patient Support Team Member, King's Lynn

Client:

Vida Healthcare, Gayton Road Health Centre

Location:

King's Lynn, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

1f47cd40fb6e

Job Views:

20

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

About the Role

Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part or full-time basis. This role involves covering shifts anytime between 8am - 6:30pm, split into morning and afternoon sessions. The hours can be discussed at interview, so please apply.

Full training will be provided. The position is multi-site, and it is essential that the candidate can work across all locations. Candidates need good communication skills, be well-spoken, approachable, enthusiastic, and capable of multitasking.

The main responsibilities include:

• Maintaining a professional and effective receptionist service to patients.
• Providing telephone and face-to-face access for booking, canceling, and checking appointments, handling customer queries calmly and accurately under pressure.
• Supporting patients with problems or complaints.
• Undertaking basic prescription administration training and answering queries in the absence of prescription team colleagues.
• Engaging in customer service processes and policies to ensure high-quality service standards.
• Participating in training for personal and professional development.
• Performing other relevant duties, including projects, as agreed with the senior receptionist.

Further details are attached. Previous applicants need not reapply. The employer reserves the right to close the advert once sufficient applications are received.

About the Candidate

Our patient support team aims to make a positive impact on the local community by providing high-quality service across our practices. Mentorship and support will be provided, and teamwork is essential to meet patient needs. Confidentiality, patient satisfaction, and high standards of care are priorities. We seek organized, adaptable, and friendly individuals with:

• GCSE level education, including English, or two years of work experience.
• Previous computer training and experience.
• Ability to work effectively with others.
• Excellent organizational, communication, and attention to detail skills.
• Ability to handle confidential information.
• Experience in customer service.

Desirable skills include:

• Experience with SystmOne.
• Basic knowledge of emails and Microsoft Office.
• Experience within the NHS or call-center setting.

We value conscientious team players committed to high standards of care and service quality.

Disclosure and Barring Service Check

This position is subject to a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.