Patient Support Team Member

Vida Healthcare, The Hollies Surgery; Downham Market; On-site; GBP 10,000 - 13,000; Part time

Job summary

Vida Healthcare is looking for a dedicated patient support team member to provide exceptional service and support within a dynamic multi-site role. Emphasizing communication skills and organizational abilities, this position is ideal for someone with relevant experience in customer service, aiming to positively impact the local community through high-quality patient interactions. Full training will be provided, and the candidate will be expected to cover various locations as part of the role.

Qualifications

• Educated to GCSE level, including English, or with two years of relevant work experience.
• Previous computer training and experience.
• Ability to handle highly confidential information.

Responsibilities

• Maintain a professional & effective receptionist service to patients.
• Support patients with problems or complaints.
• Engage in customer service processes & policies.

Skills

Customer Service

Communication

Organization

Attention to Detail

Education

GCSE level, including English

Two years of relevant work experience

Tools

SystmOne

Microsoft Office

Job description

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Client:

Vida Healthcare, The Hollies Surgery

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

7d40a5a7d5d6

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

About the Role

Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part-time basis. This role involves covering shifts anytime between 8am - 6:30pm, split into morning and afternoon sessions, for a total of hours per week.

Full training will be provided, and you will be assigned a main base. However, the position will be multi-site, and it is essential that the post-holder can cover all locations. Candidates need good communication skills, be well-spoken & approachable, enthusiastic, and capable of multi-tasking.

The main responsibilities include:

• Maintain a professional & effective receptionist service to patients.
• Provide telephone & face-to-face access for patients to book, cancel & check appointments, dealing with customers in a calm and sympathetic manner, working at a high pace under pressure to ensure accuracy.
• Support patients with problems or complaints.
• Undertake basic prescription administration training, answering queries in the absence of prescription team colleagues.
• Engage in customer service processes & policies to provide high-quality internal & external service standards.
• Participate in training as directed by senior staff or management for personal & professional development.
• Perform other relevant duties, including projects, as agreed with the senior receptionist.

Previous applicants need not apply. We reserve the right to close the application process early once sufficient applications are received.

About the Candidate

Our patient support team aims to make a positive impact on the local community by providing high-quality service, maintaining confidentiality, and ensuring patient satisfaction. We seek organized, adaptable, and friendly individuals eager to deliver excellent customer service. Attributes include:

• Educated to GCSE level, including English, or with two years of relevant work experience.
• Previous computer training and experience.
• Ability to work effectively with others.
• Excellent organizational, time management, communication skills, and attention to detail.
• Ability to handle highly confidential information.
• Experience in a customer service environment.

Desirable skills include experience with SystmOne, basic knowledge of emails and Microsoft Office, and NHS or call-center experience.

We value conscientious team players with strong caring qualities, dedication, and a commitment to high standards of patient care.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any previous criminal convictions.