Patient Success Coordinator - Remote - Saturday & Sunday 8:00 a.m. to 6:30 p.m.

MobilexUSA; Horsham, Borough of Swale; Remote; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Patient Success Coordinator to enhance customer and patient experiences. This part-time role involves managing home-based orders, ensuring timely service delivery, and providing exceptional customer support. The ideal candidate will possess strong communication skills and the ability to navigate various applications effectively. Join a forward-thinking team dedicated to improving patient care and operational efficiency. If you are results-oriented and enjoy working in a collaborative environment, this position offers a fantastic opportunity to make a meaningful impact.

Qualifications

• Ability to work independently and as part of a team.
• Solid communication skills including verbal and written.

Responsibilities

• Ensure timely services provided to patients within service matrix.
• Assist with scheduling and communicating with patients.

Skills

Effective communication

Problem solving

Customer service

Medical terminology

Team collaboration

Typing speed (35-40 wpm)

Education

High School degree or GED

Associates Degree (B.A.)

Tools

Microsoft Teams

Skype

Job description

Patient Success Coordinator - Remote - Saturday & Sunday 8:00 a.m. to 6:30 p.m.

Part-Time Saturday and Sunday 8:00 a.m. to 6:30 p.m.

Pay Range: $17.00 - $19.00

ROLE:

The TridentCare at Home Patient Success Coordinator (PSC) holds primary ownership of each Customer and Patient experience. This position is responsible for internal oversight for all home-based orders to ensure that TridentCare meets or exceeds its customer commitments related to the execution and follow-up of the service provided.

TASKS AND RESPONSIBILITIES:

• Work directly with the field leadership team to ensure the timeliness of services provided to the patient are within a customer's service matrix.
• Assisting with the scheduling of our services and communicating with the patient and/or ordering entity; when applicable.
• Providing ETAs to the patient or ordering entity, when applicable.
• Rescheduling and cancelling exams when appropriate and communicating with the patient and/or ordering entity.
• Working with internal field operations to help prioritize the dispatching of techs based upon client SLAs.
• Become SMEs in the various models of TridentCare at Home clients including Hospital at Home, Emergency Department in Home, and PACE programs.
• Work with internal teleradiology team to ensure successful image transfer processes, when applicable.
• Address patient and/or client questions/concerns timely; record for Quality Improvement metrics.
• Assist in obtaining required paperwork for timely and accurate billing, as applicable.
• Monitor reporting and operational metrics for all home-based services.
• Answer incoming customer service orders as soon as possible.
• Display active listening and superior customer service skills for both external & internal customers.
• Display the ability to enter orders manually via our fax process.
• Navigate seamlessly through the TridentCare applications (TCC, DDF, etc.)
• Display the ability to operate the phone system effectively.
• Adhere to work schedule

SKILLS/EXPERIENCE:

• Ability to work independently and as a team.
• Ability to communicate effectively through electronic means including Microsoft Teams, Skype and Web based meetings.
• Solid communication skills (including verbal, written, and listening skills).
• Solid problem solving and decision-making abilities.
• Results oriented and goal driven.
• Strong ethics, integrity, and accountability.
• Ability to type 35-40 words per minute.
• Medical terminology/experience preferred but not required.
• High School degree or GED equivalent required. Associates Degree (B.A.) preferred.

#MBX

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