Patient Services Team Administrator

NHS; Crowmarsh Gifford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Wallingford is seeking an administrative assistant to support clerical tasks, manage correspondence, and provide IT support. The role requires excellent communication skills and attention to detail, with responsibilities ranging from data entry to appointment booking. Ideal candidates will have experience in a healthcare setting and a good understanding of various management systems. Flexible working is available, and training will be provided.

Benefits

Flexible working hours

Training for clinical systems and processes

Qualifications

• Proven administrative experience in a healthcare setting.
• Knowledge of QOF, LTC recalls, SARs, and GDPR.
• Experience in a GP surgery or NHS setting.

Responsibilities

• Provide clerical support including data entry and correspondence management.
• Support prescription processing and manage practice emails.
• Assist with first-line IT support and troubleshooting for staff.

Skills

Good working knowledge of Microsoft Office

Comfortable supporting colleagues with IT issues

Excellent communication and organisation skills

Strong attention to detail

Ability to work independently and under pressure

Commitment to confidentiality and data security

Education

IT qualification (e.g. ECDL, CompTIA)

Tools

EMIS Web

Docman

AccuRx

Ardens

Job description

Job Summary

The post holder will work as part of the administrative team to provide high-quality clerical support to ensure the efficient running of the practice. A key aspect of the role involves offering first-line IT support to staff, assisting with troubleshooting and basic technical guidance, particularly around EMIS Web, AccuRx, Ardens, and Docman systems. The post holder will work closely with clinical and non-clinical teams, providing both administrative and digital support to maintain smooth day-to-day operations.

Main duties of the job

Administrative Responsibilities:

• General clerical tasks including scanning, photocopying, filing, and accurate data entry.
• Manage practice correspondence including physical mail, NHSmail inbox, and clinical system tasks.
• Book appointments for:
• Ambulatory Blood Pressure Monitoring (ABPM)
• 24-hour ECG monitoring
• Oversee the loan and return of home BP monitors, including logging and cleaning equipment.
• Prepare and send insurance reports in line with GDPR and data protection policies
• Maintain the Doctors Availability Chart on a monthly basis.
• Assist with processing Immunisation notifications given in schools (e.g. flu vaccines).
• Handle in-house health and wellbeing (H/W/BP) slips and ensure appropriate coding on EMIS.
• Manage the practice email account daily, distributing queries and documents appropriately.
• Support prescription processing on Thursdays and Fridays, including calls, emails, and issuing prescriptions.
• Coordinate and send New Patient QOF invites, ensuring compliance with registration protocols.
  

Clinical Support Administration (Routine And Recurring Tasks):

• Code and input BP readings taken at pharmacies and received via AccuRx or patient slips.
• Administer the Pre-Diabetes Questionnaire responses weekly and code accordingly.
• Prepare and send invites for monthly Nursing Home / Housebound / End of Life (EoL) bloods.
• Support monthly completion and upload of Nursing Home Diabetic KCPs (Key Care Plans).
  
  

About Us

Wallingford Medical Practice provides general medical services to the town of Wallingford and the surrounding villages. We currently have over 17,000 patients. We are located in a purpose built health centre, located next to Wallingford Community Hospital. We belong to Wallingford & Surrounds Primary Care Network, which is a collaborative network including Mill Stream Surgery, Benson and Goring and Woodcote Surgery.

Details

Date posted

04 August 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Flexible working

Reference number

A2269-25-0001

Job locations

Reading Road

Wallingford

Oxfordshire

OX10 9DY

Job Description

Job responsibilities

Administrative Responsibilities:

Main Duties and Responsibilities:

• General clerical tasks including scanning, photocopying, filing, and accurate data entry.
• Manage practice correspondence including physical mail, NHSmail inbox, and clinical system tasks.
• Book appointments for:
• Ambulatory Blood Pressure Monitoring (ABPM)
• 24-hour ECG monitoring
• Oversee the loan and return of home BP monitors, including logging and cleaning equipment.
• Prepare and send insurance reports in line with GDPR and data protection policies.
• Process Subject Access Requests (SARs) within the required legal timeframes.
• Support weekly nursing home rounds coordination and related administrative tasks.
• Maintain the Doctors Availability Chart on a monthly basis.
• Assist with processing Immunisation notifications given in schools (e.g. flu vaccines).
• Handle in-house health and wellbeing (H/W/BP) slips and ensure appropriate coding on EMIS.
• Manage the practice email account daily, distributing queries and documents appropriately.
• Support prescription processing on Thursdays and Fridays, including calls, emails, and issuing prescriptions.
• Coordinate and send New Patient QOF invites, ensuring compliance with registration protocols.
  

IT And Digital Support Responsibilities:

• Provide first-line support for staff using:
• EMIS Web (appointments, coding, templates, searches)
• AccuRx (SMS messaging, Floreys, video consults)
• Docman (document workflow, coding, task assignment)
• Ardens (QOF searches, templates, protocols)
• Assist with staff access management:
• EMIS and NHSmail account setup
• AccuRx onboarding
• Smartcard role access
• Monitor and report IT issues; escalate to external IT support when needed.
• Assist with system updates and training rollouts as directed.
• Maintain an inventory of IT hardware and software.
  

Key Working Relationships:

• Practice Manager and Administrative Team
• GPs, Nurses, and Healthcare Assistants
• IT/Digital Support Team (ICB)
• Care homes and external providers
• Patients, carers, and family members
  
  

Essential

Person Specification:

Desirable

Good working knowledge of Microsoft Office

EMIS Web, Docman, AccuRx, Ardens experience

Comfortable supporting colleagues with IT issues

Understanding of NHSmail and smartcards

Excellent communication and organisation skills

Knowledge of QOF, LTC recalls, SARs, GDPR

Strong attention to detail

IT qualification (e.g. ECDL, CompTIA)

Ability to work independently and under pressure

Proven administrative experience

Commitment to confidentiality and data security

Experience in a GP surgery or NHS setting

Additional Information:

• Training will be provided on clinical systems and internal processes.
• Occasional flexibility may be required to support clinical priorities, IT updates, or team cover.
  
  

Job description

Job responsibilities

Additional Information:

• Training will be provided on clinical systems and internal processes.
• Occasional flexibility may be required to support clinical priorities, IT updates, or team cover.
  
  

Person Specification

Experience

Essential

• Good working knowledge of Microsoft Office
• Comfortable supporting colleagues with IT issues
• Excellent communication and organisation skills
• Strong attention to detail
• Ability to work independently and under pressure
• Commitment to confidentiality and data security
  
  

Desirable

• EMIS Web, Docman, AccuRx, Ardens experience
• Understanding of NHSmail and smartcards
• Knowledge of QOF, LTC recalls, SARs, GDPR
• IT qualification (e.g. ECDL, CompTIA)
• Proven administrative experience
• Experience in a GP surgery or NHS setting
  
  

Person Specification

Essential

• Good working knowledge of Microsoft Office
• Comfortable supporting colleagues with IT issues
• Excellent communication and organisation skills
• Strong attention to detail
• Ability to work independently and under pressure
• Commitment to confidentiality and data security
  
  

Desirable

• EMIS Web, Docman, AccuRx, Ardens experience
• Understanding of NHSmail and smartcards
• Knowledge of QOF, LTC recalls, SARs, GDPR
• IT qualification (e.g. ECDL, CompTIA)
• Proven administrative experience
• Experience in a GP surgery or NHS setting
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wallingford Medical Practice

Address

Reading Road

Wallingford

Oxfordshire

OX10 9DY

Employer's website

https://www.wallingfordmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Wallingford Medical Practice

Address

Reading Road

Wallingford

Oxfordshire

OX10 9DY

Employer's website

https://www.wallingfordmedicalpractice.co.uk/ (Opens in a new tab)

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