Patient Services Representative II - Front Desk - Plymouth, MA

PhyNet Dermatology LLC (External); Plymouth; On-site; GBP 26,000 - 38,000; Full time

Job summary

A healthcare provider in Plymouth is seeking a Patient Services Representative II to join their front desk team. The role involves patient registration, appointment scheduling, and triaging clinical calls while maintaining operational efficiency. The ideal candidate has a high school diploma and experience in customer service, particularly in healthcare. A strong commitment to patient care is essential. This position offers opportunities for growth within the organization.

Qualifications

• 1-3 years of experience in customer service, ideally in healthcare.
• Proficient in managing patient registrations and triaging clinical calls.
• Experience processing patient payments at the time of service.

Responsibilities

• Act as the initial point of contact for patients to foster a welcoming environment.
• Efficiently triage and route clinical calls to healthcare professionals.
• Ensure the reception area is clean and reflective of professionalism.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Patient Services Representative II - Front Desk - Plymouth, MA

Plymouth, MA

Position Summary:

We are seeking a dedicated and detail-orientedPatient Services Representative II - Front Desk to provide exceptional service across multiple healthcare facilities. This role is critical in ensuring seamless patient registration, appointment scheduling, and the accurate triaging of clinical calls. As a key member of our team, you will play an essential role in maintaining operational efficiency and upholding the highest standards of patient care.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Act as the initial point of contact for patients, fostering a professional, welcoming, and courteous environment. Manage registration processes with accuracy, coordinating appointments to optimize clinic workflows.
• Efficiently triage and route clinical calls to the appropriate healthcare professionals, ensuring timely and precise responses to patient inquiries.
• Assist patients with completing required forms, providing clear instructions, and resolving questions to facilitate accurate and efficient processing.
• Ensure the reception area and lobby are clean, organized, and reflective of the organization’s commitment to professionalism.
• Address patient concerns promptly, escalating complex issues to appropriate departments for swift and effective resolution.
• Consistently meet or exceed productivity standards while maintaining a comprehensive understanding of billing practices and the range of medical services offered.
• Accurately input and manage referral data within the system. Oversee the filing, retrieval, and organization of medical records and patient charts to ensure timely access.
• Demonstrate dependable attendance and punctuality to support the consistent delivery of patient care.
• Perform other duties as assigned by the supervisor to enhance the effectiveness and efficiency of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent required.
• 1-3 years of experience in customer service, ideally within a call center, healthcare, or retail setting.
• Proficient in requesting and processing patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Advanced proficiency in Microsoft Office Suite.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

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