Patient Services Representative

BrightView; Winchester; On-site; GBP 22,000 - 30,000; Full time

Job description

Overview

Patient Services Representatives are instrumental members of the clinic team, being the first welcoming face to our patients, ensuring a seamless and top-rate in-clinic experience and setting our patients up for a successful start to their recovery journey each and every visit at BrightView.

Responsibilities

• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
• Serve as first point of contact for patient inquiries, customer service, and assisting with problem solving any patient issues.
• Schedule and confirm patient appointments.
• Communicate with various teams both within the clinic and with central support regarding patient appointments and follow up needs.
• Collect point of service payments, including patient copays and other forms of patient financial responsibility
• Perform other duties and responsibilities as assigned by site manager

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, takes initiative to offer solutions to patient inquiries
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Competent at working with a diverse population of colleagues and patients
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements

Qualifications

• EXPERIENCE
• 2+ years of prior front desk experience preferred.
• EDUCATION:
• High School Diploma or equivalent

BENEFITS AND PERKS:

• PTO (Paid Time Off)
• Immediately vested and eligible in 401kprogram with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!