Patient Services Receptionist / Administrator

Integrated Care System; Stockport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Stockport is seeking a Patient Services Receptionist / Administrator. The candidate will provide reception and administrative support, manage patient communications, and handle medical records. Ideal applicants will have experience in a similar role and be familiar with Microsoft Office and EMIS. The position offers flexibility and the opportunity to join the NHS Pension scheme.

Benefits

Option to join NHS Pension scheme

Qualifications

• Minimum 1 year of administrative experience.
• Experience in a reception area for at least 1 year.
• Knowledge of General Practice is desirable.

Responsibilities

• Handle telephone communications with patients.
• Manage appointment scheduling and patient records.
• Process prescriptions and manage queries.

Skills

Experience dealing with the public

Strong organisational skills

Good communication skills

Experience using Microsoft Office

Tools

EMIS clinical system

Job description

Patient Services Receptionist / Administrator

We are looking to recruit a Patient Services Receptionist / Administrator to join our Patient Services Support Team. We are looking for someone who is organised, likes working as part of a team, in a fast-paced environment. You will be the first point of contact to patients attending the practice and via Telephone. The role involves providing a variety of reception and administrative patient facing functions, including telephone answering, dealing with patient medical record management, processing prescriptions, scanning, word processing and managing patient queries.

The right candidate will be a hardworking, flexible & keen to learn new skills, with the following background:

• Experience dealing with the public
• Experience working in General Practice / similar environment
• Strong organisational, administration and time management skills
• Good communication and teamwork skills
• Experience of using Microsoft Outlook, Word, Excel, MS Teams.

Applicants should live within easy travelling distance of Marple and Romiley and be able to work flexibly across both practice sites in Marple and Romiley

Experienced candidates who have worked in General Practice, and EMIS clinical system, is desirable, however full training is provided

Main duties of the job

• Telephone handling to patients and other health care workers
• Opening up/locking up of Practice premises
• Appointment management
• Processing prescriptions
• Clinical record management and coding
• New patient registrations
• Clinical service management
• Actioning tasks from the clinicians.
• Patient recall management

The role offers the option to join the NHS Pension scheme

Candidates may be contacted initially for an informal telephone chat, to discuss their application, or to be invited to interview.

About us

Marple Cottage Surgery & Guywood Practice is a busy GP surgery in Stockport with c.11,300 patients and we are committed to providing excellent care to our patients across our two practice sites in Marple and Romiley.

Job responsibilities

We are looking to recruit a Patient Services Receptionist / Administrator to join our Patient Services Support Team. We are looking for someone who is organised, likes working as part of a team, in a fast-paced environment. You will be the first point of contact to patients attending the practice and via Telephone. The role involves providing a variety of reception and administrative patient facing functions, including telephone answering, dealing with patient medical record management, processing prescriptions, scanning, word processing and managing patient queries.

Job description is available upon request.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Experience

• Administrative: 1 year
• Reception: 1 year
• General Practice: 1 year
• Experience of using EMIS clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.