Patient Services (Receptionist)

Integrated Care System; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A healthcare practice in London is looking for an individual proficient in EMIS Web and experienced in Primary Care. Responsibilities include booking appointments, managing inquiries, and assisting patients. The ideal candidate should have strong administrative skills, attention to detail, and a friendly demeanor. This is a supportive role in a patient-centered environment with a focus on collaboration and community involvement.

Benefits

London Living Wage Employer

Team lunches

Volunteering opportunities

Qualifications

• Previous experience in Primary Care Administration is required.
• Must be familiar with EMIS Web.
• Courteous and has a polite telephone manner.

Responsibilities

• Provide administrative support associated with patient care.
• Book appointments and welcome patients to the practice.
• Manage general inquiries from patients.

Skills

Primary Care experience

EMIS Web experience

Good interpersonal skills

IT literate

Attention to detail

Education

English and Maths qualification

Tools

EMIS Web

Microsoft Office

Job description

We are looking for a candidate with Primary Careexperience and EMIS web experience.

We are looking for a creative, proficient, andmotivated individual who wishes to develop in a forward-thinking,family-focused practice.

To support our triager each day in all manner ofadministrative tasks associated with booking appointments to fill clinicalsessions for GPs and HCPs.

Our practice boasts regulars team meetings, stafflunches and a host of activities to be involved in within the wider community,amongst the team, and through volunteering opportunities.

Main duties of the job

The right candidate will have experience in PrimaryCare and must be proficient with EMIS

The right candidate will have a friendly mannerwhen talking with patients and will work to go the extra mile in helping thepatients with their needs.

The role is to work in Patient Services who handleall administrative tasks associated with patient care. Responsibilitiesinclude, though are not limited to: greeting and booking in patients on theFront Desk, directing patients, signposting, patient registration, bookingappointments, processing of information (electronic and hard copy), andassisting patients as required.

Toact as the central point of contact for patients, the distribution ofinformation, messages, and inquiries for the clinical team, liaising withmultidisciplinary team members and external agencies such as secondary care andcommunity service providers

About us

Elsdale Street Surgery is a practice comprised of26 team members. 3 GP Partners, 6 Salaried GPs, 4 Practice Nurses, a HealthcareAssistant, Clinical Pharmacist. We have a large Patient Services team providingall manner of administration support for our healthcare professionals,including a medical secretary and document coders.

Weare a patient-centered practice with a focus on creating a collaborative workenvironment. We are dedicated to improving the lives of our team and providingactivities and support to enable our colleagues to put the patient first

Job responsibilities

Job Description

To provide an efficient and effective serviceto patients. To support the practice team in their efforts to deliver apatient-focused, high-quality clinical service to our patients incorporatingonline services and face-to-face services where appropriate.

Opening andClosing Duties

Work on a rota basis tocover early shifts and extended access late shifts.

Book appointments

Manage general inquiriesfrom patients

Support the issuing ofprescriptions.

Welcome patients to thePractice

Liaise with other providerson behalf of patients and clinicians such as hospitals.

Receive and record requestsfor home visits appropriately and accurately.

IT & Computer

To input requiredinformation onto the computer, including registrations and deductions.

To enter newly registeredpatient's details onto the computer and keep registrations up to date.

Process change of addressforms by transferring new data onto the computer.

Recall patients to thesurgery by letter following their results or hospital visits as requested bythe doctors.

Ensure that the Doctor'srooms are kept stocked

When possible, cover forabsent colleagues

Start and End of DayProcedures (depending on hours worked)

If first to arrive, open uppremises at the start of the day, dealing with alarm and make all necessary preparationsto receive patients.

Make sure the front shutteris open and the glass front doors are unlocked

Ensure that the telephonesystem is operational at the beginning of the day.

If you are the lastreceptionist to leave the premises, ensure that the two patio fire doors arelocked, the front shutter is down and the glass front doors are locked.

At the end of the day ensurethat the reception area is left tidy and ready for incoming colleagues,together with information regarding unsolved or urgent problems.

Training - stay up to datewith all compulsory and additional training requirements communicated to youthrough your line manager.

Be prepared to receivein-house or course training as and when necessary. If there are other areas ofinterest or significance where you would like training please discuss with thePractice Manager.

Any other duties which maybe required and agreed with the Practice Manager.

Experience of working in aPrimary Care setting

Experienced oin using EMIS Web

Courteous, and helpful.

Someone with a politetelephone manner and with an attention to detail.

An ability to remain calmunder pressure.

Initiative and enthusiasm.

Well organized andmethodical.

Someone who can get on well with colleagues and can work as part of a team.

Willingness to learn.

Person Specification

Qualifications

• Must be familiar with EMIS Web
• Good interpersonal skills
• Administratively competent
• Pays attention to detail
• Can work with accuracy
• IT literate and competent computer user
• Ability to learn and use bespoke information systems and software
• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4 or NVQ level 2
• Competent in Microsoft Office programs including word, excel, outlook, and Microsoft teams

Experience

• Experience in Primary Care Administration
• Experience with EMIS Web
• Experience in working part of a team
• Experience in dealing with complex patients

Depending on experienceElsdale Street Surgery is a proud London Living Wage Employer