Patient Services Manager

NHS; West Midlands Combined Authority; On-site; GBP 35,000 - 37,000; Full time

Job summary

A rural dispensing practice in Worcestershire is seeking a full-time Patient Services Manager. The ideal candidate will lead the reception and administration teams, ensuring high-quality patient care in a dynamic environment. Responsibilities include managing patient recall and providing training to staff. This position requires excellent communication and organizational skills, with an attractive employment package including NHS pension.

Benefits

NHS pension

Qualifications

• Experience of working in General Practice.
• Ability to deal with patients in a courteous and professional manner.
• Experience of working with EMIS clinical system.

Responsibilities

• Manage the practice reception and administration team.
• Ensure efficient management and training of the Reception and Administration teams.
• Oversee patient recall and all patient administration and communication needs.

Skills

Leadership

Problem-solving

Communication skills

Organizational skills

Teamwork

Education

Good general education

Tools

EMIS clinical system

Job description

Job Summary

An exciting opportunity has arisen for a full time Patient Services Manager to join our friendly, highly regarded surgery in Inkberrow, Worcestershire. This role would suit a dynamic, proactive person with a proven track record of leading a team. As a surgery we value collaborative working and support each other to provide high quality patient care. The ideal candidate will relish the challenge of working in the ever-changing world of General Practice and the NHS. We are looking for a confident, adaptable, caring individual with excellent communication skills. Our new Patient Services Manager will ensure the reception and administration teams function smoothly and effectively, helping to bring together the different services within the surgery to provide the best possible patient care. Excellent organisational and problem-solving skills are essential. If you have experience of line managing a team and the drive, motivation and commitment to fulfil the needs of our patients, we want to hear from you. In exchange we offer an attractive employment package including NHS pension. The shift pattern for the role will be Mondays to Fridays, 8am to 4pm, total 37.5 hrs per week.

Main duties of the job

Working closely with the Practice Manager, you will be responsible for the efficient management and training of the Reception and Administration teams. You will ensure that all duties are performed safely and effectively. You will oversee patient recall, including QOF, and all patient administration and communication needs. You will be results driven having active oversight of the patient service provision. You will ensure adequate clinical cover is in place to meet demand and will manage appointment templates on the EMIS clinical system.

Please refer to the Job Description and Person Specification for details of the skills and qualities required for this role.

About Us

Grey Gable Surgery is a rural dispensing practice serving approximately 6000 patients. We are rated highly by our patients who consistently comment on the friendliness and professionalism of the staff. As a small team we work closely together and support each other.

Details

Date posted: 18 September 2025

Salary: £35,000 to £37,000 a year Plus NHS Pension

Contract: Permanent

Working pattern: Full-time

Location: Grey Gable Surgery, High Street, Inkberrow, Worcester, WR7 4BW

Job Description

Job responsibilities

Job Summary: Manage the practice reception and administration team, carrying out day to day activities. Manage the recall of patients on disease registers and for routine vaccinations and screening. Provide support and training for current and new reception and administration staff. Provide cover for medical secretary. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Manage private report and copy record requests. Please see the attached Job Description and Person Specification for full details of the role.

Person Specification

Abilities & Aptitudes

Essential

• Ability to deal with patients in a courteous and professional manner
• Ability to organise, prioritise and problem solve
• Ability to handle information securely and confidentially
• Ability to lead a team
• Ability to use initiative and judgement

Desirable

• Ability to motivate teams

Experience

Essential

• Experience of working in General Practice
• Experience of working with EMIS clinical system

Desirable

• Experience of leading a team
• Experience of working with Accurx/Docman or similar systems

Qualifications

Essential

• Good general education with excellent literacy and numeracy skills.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Grey Gable Surgery

Address: High Street, Inkberrow, Worcester, WR7 4BW

Employer's website: https://www.greygablesurgery.com/