Patient Services Manager

Woodview Medical Centre; Northampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare practice in Northampton is seeking an experienced Patient Services Manager to lead their patient-facing team. The role combines leadership with operational management to deliver outstanding patient services, ensuring compliance with NHS and CQC regulations. Ideal candidates will have experience in a supervisory healthcare role and thrive in a fast-paced environment.

Benefits

Free parking

Close to road links

Qualifications

• Experience as a Reception Manager or similar healthcare supervisory role.
• Ability to thrive in a fast-paced environment.
• Strong operational management experience.

Responsibilities

• Lead and manage the administrative and reception teams.
• Handle patient complaints and feedback.
• Ensure compliance with NHS, CQC, GDPR, and Health & Safety regulations.

Skills

Leadership

Communication

Operational management

Patient care

Job description

We are seeking a proactive, enthusiastic, and motivated Patient Services Manager to lead our patient-facing team. This is a hands-on leadership role, combining day-to-day operational management with direct patient interaction. You will ensure smooth, efficient, and friendly front-of-house operations while maintaining the highest standards of patient care, administrative efficiency, and compliance with NHS and CQC requirements.

This role is ideal for someone with experience as a Reception Manager or in a similar healthcare supervisory role, who thrives in a fast-paced environment and is passionate about delivering outstanding patient service.

The Patient Services Manager is responsible for leading and managing the administrative and reception teams to deliver a high-quality, patient-focused service within the GP practice. This role oversees all aspects of patient services, including reception operations, appointment management, patient feedback, and digital access. The post-holder will ensure compliance with NHS, CQC, GDPR, and Health & Safety regulations, drive service improvements, and support achievement of practice targets.

1. Staff supervision, rota management, recruitment, and training.
2. Handling patient complaints and feedback.
3. Optimising workflows for efficiency.
4. Ensuring compliance with relevant regulations.
5. Driving service improvements and supporting practice targets.

The role requires strong leadership, excellent communication skills, operational management experience, and the ability to remain professional and resilient under pressure.

Woodview Medical Centre is a busy training practice on the edge of Northampton, close to excellent road links. We provide General Medical Services to a population of approximately 10,500 from purpose-built premises with free parking. We are open Monday to Friday 08:00 to 18:30 (excluding bank holidays).