Patient Services Manager

ISS; Matlock; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in workplace and facility management seeks a manager for operational excellence in healthcare cleaning and catering services. The role involves supervising multi-disciplinary teams, ensuring compliance with national standards, and driving service improvements. Ideal candidates will have strong leadership skills and relevant qualifications.

Qualifications

• Experience in a managerial role within healthcare cleaning/catering services.
• Strong knowledge of National Cleaning Standards.
• Ability to manage diverse teams effectively.

Responsibilities

• Supervise a multi-disciplinary team to deliver high-quality services.
• Lead day-to-day operations across Cleaning and Catering.
• Monitor service performance and identify areas for improvement.

Skills

Leadership

Communication

Budget Management

Interpersonal Skills

Performance Monitoring

Education

HND/Degree in Hospitality or Business

Level 3 Food Hygiene

Job description

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You will be responsible for ensuring operational excellence, maintaining compliance, and delivering a consistently high-quality patient experience.

This role requires a strong leader who can engage with stakeholders at all levels, inspire their teams, and ensure the service is responsive, compassionate, and efficient.

Key Responsibilities

• Supervise and support a multi-disciplinary team to deliver high-quality services
• Lead and manage day-to-day operations across Cleaning, Catering and associated services
• Monitor and maintain service performance, identifying areas for improvement
• Support continuous change and service development to meet evolving stakeholder needs
• Provide clear direction and guidance to team leaders and frontline staff
• Maintain financial accountability and support budgetary controls
• Understand and respond to the key challenges and opportunities within the contract

Professional and Personal Competencies/Qualifications

• HND/Degree in Hospitality, Business or related field preferred; Level 3 Food Hygiene required within 3 months
• Experience in a multi-site managerial role, ideally within healthcare cleaning/catering services
• Proven leadership of diverse teams, including management-level staff
• Strong knowledge of National Cleaning Standards and healthcare service delivery
• Excellent communication, presentation, and interpersonal skills across all levels
• Confident in budget management, performance monitoring, and data interpretation
• Ability to stay calm under pressure, respond creatively to challenges, and work both independently and collaboratively

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.