Patient Services Manager

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Chichester Hospital | Customer | Permanent contract | Full time

Up to £38,000 per annum, depending on experience
37.5 hours per week

Nuffield Health is the UK's largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we're committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you.

Chichester Hospital currently has an opportunity for a Patient Services Manager. Continue your journey with us while we'll support you to be your best.

As a highly valued member of the hospital management team, you will be responsible for our administration teams across the hospital. Your direct reports will manage support services such as reception and business administration. You will work with them to enhance the patient journey, improve efficiency, and foster collaboration with clinical teams.

You will bring excellent organisational and analytical skills, strong communication and interpersonal abilities, and experience with patient management systems, databases, and Excel. Your proactive approach to personal development, coaching, and mentoring will help cultivate a culture of growth, accuracy, and efficiency.

As our Patient Services Manager, you will also:

• Develop positive relationships with consultants to ensure accurate and timely communication regarding clinical governance, risk management, and quality assurance.
• Organise and maintain knowledge within patient information systems using agreed methods.
• Support the integration of new patient systems/processes across departments.
• Collaborate with clinical teams to improve service quality at Exeter Nuffield.
• Manage your team daily, including recruitment, induction, performance reviews, attendance, disciplinary, and grievance procedures.
• Monitor and coordinate staff and resource utilization across the hospital.
• Promote staff training, development, and mentoring.
• Ensure work is completed within deadlines, adhering to GDPR requirements.
• Monitor and improve patient experiences to ensure excellent customer service.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy, and valued. Our benefits package includes fitness, lifestyle, health, and wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what's important to you.

Nuffield Health Chichester Hospital.

The hospital is a 30-bed facility within walking distance of the city center with free onsite parking. It features two laminar flow operating theatres, outpatient treatment rooms, radiology services, and physiotherapy. Our specialties include orthopaedics, gynaecology, urology, general surgery, plastic surgery, ophthalmology, maxillofacial, and pain management, along with outpatient services for dermatology, cardiology, neurology, and rheumatology.

Join Nuffield Health and create the future you want, today.

If you are interested, apply now. We review applications as they come in and may close the advert early if we receive a high volume of applications. Apply promptly to be considered for this role.