Patient Services Manager

Sodexo; Chesterfield; Remote; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Mental health and wellbeing support

Employee Assistance Programme

Discounts scheme

Salary Finance

Retirement plan

Death in Service

Job summary

Sodexo is recruiting a Patient Services Manager to lead the patient dining service at Chesterfield Royal Hospital. You will manage a large team, drive budgeted targets and ensure high-quality, safe catering aligned with patient care standards.

The role requires experience in healthcare or complex services, strong leadership and financial oversight, and a driving licence. Monday to Friday, 40 hours per week, located in Chesterfield.

Qualifications

• Proven experience managing a diverse workforce in a service environment.
• Proven experience budgeting and financial performance in catering.
• Excellent communication with patients, visitors, colleagues and clients.

Responsibilities

• Lead a large catering operation with budget targets.
• Control labour costs, stock levels and food wastage for efficiency.
• Motivate and develop teams including recruitment and performance reviews.
• Ensure Food Safety and Health & Safety compliance across operations.
• Drive patient and client satisfaction and continuous service improvement.
• Manage employee relations per HR policies (attendance, conduct, wellbeing).
• Collaborate with dietitians, contractors and senior management to improve services.
• Identify and manage operational, financial and compliance risks.

Skills

Leadership

Budget management

Communication

People development

Food safety

Education

NVQ Healthcare Support Services / BICSc / CPSS / HND in Hotel, Catering or Institutional Management

Job description

• Patient Services Manager
• 40 Hours Per Week
• Up to £34,500, (Dependant on Experience)
• Monday to Friday
• Location is Chesterfield Royal Hospital, Top Road, Chesterfield, S44 5BL
• Role Requires a Driving License

Are you an experienced catering or hospitality leader with a passion for delivering exceptional patient experiences? We are looking for a highly motivated Patient Services Manager to lead and develop our patient dining service at Chesterfield Royal Hospital. In this key leadership role, you will oversee a large, diverse team, manage operational and financial performance, and ensure the delivery of safe, high quality catering services that support patient wellbeing. Working closely with the General Manager, clinical stakeholders and wider hospital teams, you will drive service excellence, maintain the highest standards of food safety and compliance, and continuously enhance the patient dining experience through innovation, engagement and strong people leadership.

This is an exciting opportunity for a commercially aware and customer focused manager with proven experience in catering operations, budget management and team development, ideally within a healthcare or complex service environment. If you thrive in a fast paced setting, enjoy leading people to achieve outstanding results, and are passionate about making a positive difference to patients every day, we'd love to hear from you.

What You’ll Do:

• Lead and manage a large catering operation, ensuring high quality service delivery and achievement of budgeted financial targets.
• Take full responsibility for managing budgets, controlling labour costs, stock levels and food wastage to maximise operational efficiency.
• Lead, motivate and develop teams, including recruitment, performance management, employee engagement and staff development.
• Ensure full compliance with Food Safety, Health and Safety, company policies and regulatory requirements across all catering operations.
• Drive exceptional patient, client and service user satisfaction, continuously improving service standards and performance.
• Manage employee relations matters including attendance, conduct, performance and wellbeing in line with HR policies and procedures.
• Work closely with stakeholders including catering dietitians, contractors and senior management to enhance services, improve patient dining experiences and deliver value for money.
• Identify, manage and elevate operational, financial and compliance risks while contributing ideas and best practices to improve overall site performance.

What You Bring:

• Proven experience managing a diverse workforce within a service environment.
• Proven experience managing budgets and financial performance within a catering service.
• Excellent communication skills with patients, visitors, colleagues and clients.
• Ability to work independently, flexibly and professionally in a fast paced and changing environment.
• Ability to build positive relationships and demonstrate respect, empathy, care and compassion.
• Excellent customer service skills with a strong focus on service delivery.
• Ability to work effectively as part of a team while adhering to policies, procedures and standards.
• Positive attitude, enthusiasm, and strong literacy and numeracy skills.
• Qualification in Food Safety and Hygiene and Health and Safety.
• Previous experience working within a healthcare environment.
• Experience in training and developing staff.
• NVQ Healthcare Support Services, BICSc, CPSS, or HND in Hotel, Catering or Institutional Management.

What we offer:

Working with Sodexo is more than a job; it's a chance tobe part of something greater. You'll belong in a company and team that values you foryou;you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Sodexo Disability, Ability network, So Together, Generations and Origins.