Patient Services Manager

JR United Kingdom; Bedford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading healthcare provider in Cheadle is seeking a passionate Patient Services Manager to oversee and improve patient experiences within their fertility clinic. This key leadership role emphasizes compliance, team development, and operational excellence in a supportive environment. Generous benefits and a commitment to professional growth are offered.

Benefits

33 days holiday (including bank holidays)

Buy/sell holiday scheme (after 2 years)

Enhanced maternity leave & sick pay (after 2 years)

Regular team social events and activities

Qualifications

• Proven experience in patient services or similar leadership roles.
• Strong knowledge of healthcare regulations and standards.
• Experience in managing and developing a team.

Responsibilities

• Oversee patient-facing operations and ensure compliance.
• Lead and develop the team delivering patient services.
• Implement process improvements for better service delivery.

Skills

Leadership

Communication

Compliance

Service Improvement

Job description

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Patient Services Manager – Fertility Clinic

Location: Cheadle (Office-based)

Salary: Negotiable, depending on experience

About the Clinic

Join one of the UK’s pioneering IVF and fertility treatment providers, renowned for clinical excellence and patient care. Based in a modern, purpose-built clinic in Cheadle, this private healthcare provider places a strong emphasis on quality and professional development.

The Opportunity

We’re seeking a passionate Patient Services Manager to lead the delivery of all patient-facing services. This is a key leadership role ensuring a seamless, compassionate, and compliant patient experience. You’ll manage the in-patient team, oversee daily service operations, and contribute to strategic planning and service improvement.

Key Responsibilities

• Oversee day-to-day patient-facing operations
• Lead, support, and develop the in-patient services team
• Ensure full compliance with healthcare regulations and standards
• Implement process improvements and support strategic initiatives

What We Offer

In return, you’ll join a supportive and forward-thinking organisation committed to your growth. Enjoy working in a collaborative environment that celebrates success and prioritises people.

Benefits include:

• Competitive salary (based on experience)
• 33 days holiday (including bank holidays)
• Buy/sell holiday scheme (after 2 years)
• Enhanced maternity leave & sick pay (after 2 years)
• Regular team social events and social activities

Apply Now

For immediate consideration, please apply today. Alternatively, contact Toni Whitmarsh at Reconstruct Children and Adults Services for a confidential discussion.