Patient Services Coordinator (EMIS / SystmOne) 250710

Internetwork Expert; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare team is looking for dedicated Patient Services Coordinators to provide essential call handling support to GP practices across the UK. This role offers the opportunity to work remotely while making a meaningful impact on healthcare. You'll be responsible for managing patient calls and guiding them using AI-supported tools. A full training program is provided to equip you with the skills needed to excel in this environment.

Benefits

Performance-related bonuses

IT equipment allowance

Full, comprehensive training

Ongoing development and coaching

Work From Home Tax Relief

Qualifications

• Minimum 1 year of recent experience in a high-volume call-handling role within a patient-facing environment.
• At least 1 year of hands-on experience using EMIS or SystmOne, gained within the last 12 months.
• Confidence navigating Google Workspace.

Responsibilities

• Be the first point of contact for patients, managing high volumes of inbound calls.
• Efficiently direct patients to the right care pathway using the Total Triage system.
• Maintain strict patient confidentiality during all interactions.

Skills

High emotional intelligence

Empathy

Resilience

Multi-tasking skills

Typing speed of 40 WPM

Tools

EMIS

SystmOne

Google Workspace

Job description

Please note that the closing date for applications is Friday 25th July; however, we reserve the right to close the application process earlier should we receive a sufficient number of suitable applications.

Join LineIn, a remote-first team transforming UK healthcare one important call at a time.

If you're a calm, empathetic professional with experience in a high-volume call handling role within healthcare or a busy GP reception environment, we’d love to hear from you. This is your chance to take on a truly meaningful role, all from the comfort of your home.

We're looking for dedicated Patient Services Coordinators to provide essential call handling support to GP practices across the UK.

What You'll Do:

• Be the vital first point of contact for patients, skillfully managing high volumes of inbound calls.
• Actively listen, gather critical patient information, and ensure impeccable documentation.
• Efficiently and safely direct patients to the right care pathway using our Total Triage system (no medical advice given).
• Uphold strict patient confidentiality with every interaction.

Key Responsibilities Include:

• Professionally and efficiently handling a high volume of inbound patient calls, aiming for 12 calls per hour to meet KPIs.
• Promptly recognising urgent cases and escalating appropriately.
• Guiding patients to convenient online self-service tools when suitable.
• Maintaining strict patient confidentiality and adhering to all Data Protection regulations.
• Working effectively within a structured rota aligned with GP surgery hours.
• Engaging in ongoing training and collaborative team efforts to enhance your skills.

We'll Equip You To:

• Confidently spot medical red flags and escalate when necessary.
• Efficiently use basic AI-supported tools to streamline your work.
• Maintain professionalism under pressure, especially with sensitive or urgent cases.
• Effectively promote online self-help tools to empower patients.
• Always maintain strict patient confidentiality.

Shifts and Working Hours:

We offer contracts for 30 or 35 hours per week, with shifts falling between 8 am and 8 pm, Monday to Friday.

We operate within GP surgery hours, your schedule will include a mix of both morning and afternoon shifts, and flexibility to cover any shift between 8 am and 8 pm is essential.

While hours are subject to change based on service needs, you'll always receive advance notice, ensuring a balanced approach to your work and life.

We value individuals who take pride in their work, follow through on commitments, and build trust through every patient interaction.

If you are re ready to make a real difference in UK healthcare, apply now!

(Note: As part of our data protection and IT security policy, all LineIn employee devices are protected using Acronis Cyber Protect. You will be required to keep Acronis installed and running on your device during your employment.)

What We're Looking For:

• Minimum 1 year of recent experience in a high-volume call-handling role within a patient-facing environment
• At least 1 year of hands-on experience using EMIS or SystmOne, gained within the last 12 month
• Confidence navigating Google Workspace.
• Strong multi-tasking skills and a typing speed of 40 WPM.
• High emotional intelligence, empathy, and resilience.
• A proven ability to follow processes and thrive in a remote setting.
• Availability for a mix of morning and afternoon shifts aligned with GP surgery hours.

What We Offer:

• £12.55/hour (£22,841/year for 35 hours/week).
• Performance-related bonuses
• IT equipment allowance.
• Work From Home Tax Relief
• Full, comprehensive training provided – learn to handle urgent situations professionally.
• Work with only two GP practices at a time for focused support.
• 100% remote work with a supportive team.
• Ongoing development and coaching.