Patient Services Coordinator (EMIS / SystmOne) 250626

LineIn Ltd; Greater London; Remote; GBP 23,000; Full time

Job summary

LineIn Ltd is seeking Patient Services Coordinators to provide essential call handling support to GP practices across the UK. This remote-first role involves managing patient calls, ensuring confidentiality, and navigating urgent cases effectively within a structured working schedule. Ideal candidates should have experience in call handling and a strong ability to empathize with patients while maintaining professionalism in a busy environment.

Benefits

Performance-related bonuses

IT equipment allowance

Work from home tax relief

Comprehensive training

Qualifications

• 1+ year of call handling experience.
• Minimum 1 year's experience with EMIS or SystemOne.
• Confident with Google Workspace.

Responsibilities

• Be the first point of contact for patients, handling high volumes of inbound calls.
• Maintain strict patient confidentiality and adhere to data protection regulations.
• Direct patients to the right care using a Total Triage system.

Skills

Empathy

Multi-tasking

Emotional Intelligence

Communication

Education

Experience in call handling

Experience with EMIS or SystemOne

Customer-facing experience

Tools

Google Workspace

Job description

2 days ago Be among the first 25 applicants

Please note that the closing date for applications is Friday 11th July; however, we reserve the right to close the application process earlier should we receive a sufficient number of suitable applications.

Join the remote-first team making a real impact in UK healthcare-one call at a time.

Are you a calm, empathetic individual with healthcare and/or busy GP reception experience looking for a meaningful remote role?

LineIn is seeking Patient Services Coordinators to provide essential call handling support to GP practices across the UK.

What You'll Do

• Be the first point of contact for patients, handling high volumes of inbound calls.
• Listen, collect key patient information, and ensure accurate documentation.
• Direct patients to the right care quickly and safely (no medical advice given) using a Total Triage system.
• Maintain strict patient confidentiality.
  
  

Key Responsibilities

• Handle a high volume of inbound patient calls professionally and efficiently, meeting KPIs as required - 12 calls per hour.
• Recognise urgent cases and escalate appropriately.
• Guide patients to online self-service tools when appropriate.
• Maintain strict patient confidentiality and adhere to Data Protection regulations.
• Work effectively within a structured rota aligned with GP surgery hours.
• Stay engaged in ongoing training and team collaboration.
  
  

You’ll Be Trained To

• Spot medical red flags and escalate when necessary.
• Use basic AI-supported tools.
• Stay professional under pressure, especially with sensitive or urgent cases.
• Promote online self-help tools.
• Maintain strict patient confidentiality at all times.
  
  

Shifts & Working Hours

Contracted Hours of Operation: Between 8am and 8pm, Monday to Friday, 30 or 35 hours per week.

We operate within GP surgery hours, so your shifts will be planned accordingly. This means you will need to be available to work a mix of both morning shifts and afternoon shifts. Hours are subject to change based on service requirements. You’ll always have advance notice of your schedule, ensuring a balanced approach to work and life

If you feel you would be good fit, please apply now.

We value people who take pride in their work, follow through on commitments, and build trust through every patient interaction.

As part of our data protection and IT security policy, all LineIn employees' devices are protected using Acronis Cyber Protect. This software protects against malware and ransomware, and allows for rapid recovery in case of system failure. Employees will be required to keep Acronis installed and running on their device during their employment.

Requirements

What We're Looking For:

• 1+ year of call-handling, customer-facing and patient-facing experience.
• Minimum 1 year's experience of EMIS or SystemOne, gained within the last year.
• Confident with Google Workspace.
• Strong multi-tasking skills (40 WPM typing speed).
• High emotional intelligence, empathy, and resilience.
• Ability to follow processes and thrive in a remote setting.
• Availability for a mix of morning and afternoon shifts aligned with GP surgery hours.
  
  

Benefits

What We Offer:

• £12.55/hour (£22,841/year for 35 hours/week).
• Performance-related bonuses
• IT equipment allowance.
• Work From Home Tax Relief
• Full, comprehensive training provided – learn to handle urgent situations professionally.
• Work with only two GP practices at a time for focused support.
• 100% remote work with a supportive team.
• Ongoing development and coaching.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Public Health

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