Patient Services Coordinator

Baxter International Inc.; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a role that focuses on patient care and customer service. This position involves coordinating prescription management, processing orders, and ensuring a positive experience for patients and customers. The ideal candidate will possess strong communication skills and a passion for service, contributing to a mission that saves and sustains lives. Join a forward-thinking company that values flexibility, kindness, and professional growth, while making a real difference in healthcare. If you're ready to make an impact, this opportunity is for you.

Benefits

Competitive base salary

Professional development opportunities

Work-life balance

Inclusive and diverse workforce

Qualifications

• Experience in customer service or patient-centric roles is essential.
• Proficiency in IT and CRM systems is required for effective performance.

Responsibilities

• Coordinate prescription management and patient stock levels for medical products.
• Respond to calls and manage patient queries and stock orders efficiently.

Skills

Customer Service Experience

IT Proficiency

CRM Systems

Communication Skills

Flexibility

Kindness

Tools

Patient Management System

Job description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

This IS Where You Make Life-Saving Products!

You understand the importance of building relationships, establishing order, and maintaining clear communication channels!

Your Team

Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business.

You will collaborate with all relevant partners, such as Planning, Warehousing, Sales, and Customers, to build a reliable, consistent, and positive customer experience.

Your working hours:

Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation)

What are some of the tasks you'll be doing?

This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

What you'll bring

• Successful experience in customer service or patient-centric roles.
• Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
• IT Proficiency.
• Tried ability within customer service.
• Proven experience using customer relationship management (CRM) systems.
• Previous experience of working in a pharmacy/healthcare setting is helpful.

What we offer:

• Competitive base salary
• Professional development opportunities.
• High importance placed on work-life balance.
• Dedication to growing and developing an inclusive and diverse workforce.