Patient Services Coordinator

NHS; North East; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a dynamic Patient Services Coordinator. This role involves management of bed capacity, ensuring timely patient admissions and discharges, and includes progression to a band 7 position following internal training. Ideal candidates will be registered nurses with significant clinical experience and strong organizational skills.

Qualifications

• Registered Nurse qualification essential.
• Education to degree level and senior grade experience required.
• Evidence of a range of acute clinical experiences.

Responsibilities

• Manage clinical capacity for patient admissions effectively.
• Facilitate safe and timely patient discharges across the Trust.
• Act as the site manager during operating hours.

Skills

Communication

Organizational

Negotiating

Leadership

Education

Registered General Nurse

Degree level education

Tools

Microsoft Office

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Patient Services Coordinator

The closing date is 06 July 2025

We are seeking a dynamic and motivated nurse, to join our team of Patient Services Co-Ordinator's to provide 24-hour bed and site management within this large and busy organisation. This is a band 6 post that progresses to a band 7 following successful completion of an internal training program of approximately 21 months role responsibilities.The role is instrumental in ensuring the safe and timely admission and discharge of patients while, at the same time providing a wide range of operational management experience.

The role will also include a one off period of rotation into the discharge specialist team. This is to gain an in depth knowledge of the discharge process and the management of complex discharges in accordance with national guidelines and trust policies and procedures. Provide advice and support to ward staff to facilitate safe and efficient discharge.

• Interview date: 7th August 2025
• 37 hours 30 minutes /week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

• Management of clinical capacity to accommodate elective and emergency admissions.
• Facilitate the timely, effective, appropriate and safe discharge of patients across the Trust.
• Act inside and outside of normal working hours in a site management capacity with the support of the Patient Services Co-ordinator.

About us

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• The post holder will carry out a spectrum of general and operational management duties aimed at managing overall bed capacity.
• Act as the site manager inside and outside normal working hours.
• Following the successful completion of an internal training program the post holder will progress to a band 7.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Person Specification

Qualifications & Education

• Registered General Nurse
• Education to Degree level and previous experience at a senior grade

Knowledge & Experience

• Evidence of a range of acute clinical experiences.
• Responsible for maintaining and improving professional knowledge, skills and competence to ensure evidence based practice in line with the Nursing and Midwifery Councils Code of Conduct.
• Demonstrate understanding of emergency and elective admissions to the Trust, in accordance with Government Targets and the impact this has on patient flow throughout the system.
• Demonstrate understanding of recent governmental reforms relating to all aspects of bed management and Government Targets.

Skills & Abilities

• Highly developed communication, organisational and negotiating skills. Leadership skills
• Demonstrate the ability to time manage, prioritise and work to a deadline
• Working knowledge of syringe drivers, pumps and emergency equipment.
• Good standard of keyboard skills.
• Basic knowledge Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust