Patient Services Coordinator

Integrated Care System; Aldershot; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une pratique médicale dynamique cherche un Coordinateur de Services Patients pour rejoindre son équipe à Aldershot. Vous serez le premier contact pour les patients et assurerez un service d'accueil de haute qualité, tout en soutenant l'équipe clinique avec diverses tâches administratives. Ce poste exige une communication exceptionnelle, une bonne gestion du temps et une capacité à travailler en équipe dans un environnement rapide. Des horaires de travail fixes et un salaire compétitif sont offerts.

Benefits

Congés annuels

Adhésion automatique au NHS Pension Scheme

Horaires de travail fixes

Qualifications

• Expérience en milieu de santé, particulièrement dans des cabinets médicaux.
• Compétences en communication écrite et verbale.
• Motivé(e) et capable de travailler sous pression.

Responsibilities

• Assurer un service d'accueil efficace aux patients et visiteurs.
• Gérer les appels et les messages téléphoniques.
• Maintenir les fiches et le flux de travail, y compris le classement.

Skills

Communication

Gestion du temps

Travail en équipe

Flexibilité

Résolution de problèmes

Education

GCSE Grade A-C ou équivalent

Tools

EMIS Web

Office

Outlook

Job description

Wellington Practice is a small, friendly surgery based at Aldershot Centre for Health in Hampshire (GU11 1AY). With almost 6,500 registered patients and rising, we are a busy yet supportive team working closely together to ensure we deliver an excellent service to our patients.

Our Patient Services Coordinators are not just our first point of contact; they provide support to our clinical team and are involved in a wide variety of medical admin duties, including workflow management, prescriptions, pathology, and liaison with care homes, multidisciplinary teams, and more.

As an experienced Patient Services Coordinator, we expect you to demonstrate a professional telephone manner, excellent IT and communication skills, and a commitment to promoting and delivering excellent patient-centered services.

We try to keep to a fixed reception shift pattern at Wellington, which could involve working one evening a week until 19:00 and/or a Saturday on a rota basis, generally one Saturday. We are looking for experienced candidates seeking 27-30 hours per week with fixed days/shifts. Flexibility is a must to cover for team colleagues during absences and to meet extra demands. We offer competitive pay, annual leave, and automatic membership to the NHS Pension Scheme.

Main duties of the job

• Open and close the reception area, consulting rooms, and other rooms
• Provide an effective and efficient reception service to patients
• Book and cancel appointments
• Handle telephone calls as required
• Take messages ensuring accuracy and prompt delivery
• Explain registration processes to new patients
• Advise patients of charges for private services
• Process requests for repeat prescriptions
• Filing, scanning, and workflow management
• Maintain a tidy waiting area
• Cover all reception duties during staff absence
• Care navigation and signposting to services
• Communicate effectively verbally and on the phone with patients and health professionals

About us

We are a growing GP practice with 6,500 patients, up from 3,200 three years ago, reflecting the population growth in Aldershot. Located in a multi-health service health centre with onsite parking, our small team includes GPs, nurses, support staff, and PCN staff supporting practices in Aldershot. We are busy but friendly and supportive.

Job responsibilities

• Open and close the reception and consulting rooms during the day
• Ensure effective reception services for patients and visitors
• Book and cancel appointments; record home visits and liaise with paramedic services
• Handle telephone communications and messages
• Coordinate with the clinical team and explain practice procedures to new patients
• Manage private service charges, payments, and receipts
• Handle repeat prescription requests
• Maintain accurate records and workflow, including filing and scanning
• Keep the waiting area clean and tidy
• Cover reception duties during sickness and leave

Additional duties

• Thorough knowledge of practice procedures and adherence to protocols
• Attend staff meetings and training
• Ensure correspondence and reports are filed promptly
• Process appointment requests and enter home visit requests accurately
• Use EMIS Web and other systems effectively
• Maintain confidentiality and handle sensitive information with discretion

Person Specification

Experience

• GCSE Grade A-C or equivalent
• Experience working with the public and in healthcare settings, particularly GP practices
• Excellent communication skills, both written and oral
• Proficient in Office and Outlook
• Strong time management, team working, and problem-solving skills
• Empathetic, flexible, motivated, and able to work under pressure

Qualifications

• Same as above (repeated for emphasis)

Other

• This post is subject to an enhanced DBS check in accordance with legal requirements.