Patient Services Co-Ordinator - Spoc

Sutton Primary Care Networks; Greater London; On-site; GBP 27,000 - 33,000; Part time

Job summary

Sutton Primary Care Networks is recruiting a Patient Services Co-Ordinator to work with the SPOC Team Leader, GP Practice Managers, clinicians and practice staff across all four PCNs. You will support a busy, changing environment with attention to detail and a can-do attitude, coordinating patient care via EMIS, telephone and other channels.

Responsibilities include triaging, booking and rescheduling appointments, maintaining confidentiality under GDPR, and building effective relationships with

Responsibilities

• Coordinate and support the home visiting team to manage demand and capacity of the service across the borough
• To arrange and manage the clinical systems required to coordinate the triage of patients and paramedic home visit clinics
• To work effectively with the Virtual Ward Leads within the PCN, Sutton Health and Care Team and Acute Team as required to provide an integrated response
• Answer incoming calls promptly and in a courteous manner, providing information that is required
• Triage, Book, reschedule and cancel appointments as requested
• To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personal commitment to delivering a professional integrated service
• To support the planning and delivery of the services, managing change, ensuring patient focus, consistency, quality, and cost effectiveness
• To provide service data to Managers and Leads for reporting purposes
• Signposting patients to information
• To take part in delivery of Call & Recall projects.
• Maintain patient confidentiality at all times in compliance with GDPR and NHS policies.
• To assist Practices/PCNs in the provision of a high quality service
• Identify and escalation risks and issues
• Contribute to training and induction for those joining the SPOC team and new services.
• Comply with SPOC team processes
• Working knowledge of MS Office including Word and Excel.
• Provide administrative support as required such as taking minutes and audits
• Build effective working relationships with people at all levels, including PCN Practice staff and external stakeholder such patients and NHS related organisations.
• Entering patient data accurately onto the clinical system.
• Contacting/chasing patients as requested by the Clinicians/ Practices / PCNs
• In agreement with the SPOC Team Leader plan own workload, and manage own time effectively, prioritising own workload appropriately and using own initiative when non-routine situations arise.
• To work as a positive and active member within the SPOC Team.
• Where required the post will cross cover services and practices.
• To provide expert advice to patients, carers and family members when required

Job description

Job summary

Patient Services Co-Ordinator will work closely with Patient Services/SPOC Team Leader and Sutton GP Practice Managers, clinicians and or practice staff across all four PCNs as well as with other key stakeholders. The Patient Services Co-Ordinator candidate will be comfortable working in a busy and changing environment. You will have a good eye for detail and a can do attitude with a strong focus on delivery and getting the job done. The role requires a team oriented individual who is eager to develop their skills in delivering efficient patient services through coordinating patients care via EMIS telephone, email and other communication channels.

Main duties of the job

Coordinate and support the home visiting team to manage demand and capacity of the service across the borough. To arrange and manage the clinical systems required to coordinate the triage of patients and paramedic home visit clinics. To work effectively with the Virtual Ward Leads within the PCN, Sutton Health and Care Team and Acute Team as required to provide an integrated response. Answer incoming calls promptly and in a courteous manner, providing information that is required. Triage, Book, reschedule and cancel appointments as requested.

• Coordinate and support the home visiting team to manage demand and capacity of the service across the borough
• To arrange and manage the clinical systems required to coordinate the triage of patients and paramedic home visit clinics
• To work effectively with the Virtual Ward Leads within the PCN, Sutton Health and Care Team and Acute Team as required to provide an integrated response
• Answer incoming calls promptly and in a courteous manner, providing information that is required.
• Triage, Book, reschedule and cancel appointments as requested.
• To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personal commitment to delivering a professional integrated service
• To support the planning and delivery of the services, managing change, ensuring patient focus, consistency, quality, and cost effectiveness
• To provide service data to Managers and Leads for reporting purposes
• Signposting patients to information
• To take part in delivery of Call & Recall projects.
• Maintain patient confidentiality at all times in compliance with GDPR and NHS policies.
• To assist Practices/PCNs in the provision of a high quality service
• Identify and escalation risks and issues
• Contribute to training and induction for those joining the SPOC team and new services.
• Comply with SPOC team processes
• Working knowledge of MS Office including Word and Excel.
• Provide administrative support as required such as taking minutes and audits
• Build effective working relationships with people at all levels, including PCN Practice staff and external stakeholder such patients and NHS related organisations.
• Entering patient data accurately onto the clinical system.
• Contacting/chasing patients as requested by the Clinicians/ Practices / PCNs
• In agreement with the SPOC Team Leader plan own workload, and manage own time effectively, prioritising own workload appropriately and using own initiative when non-routine situations arise.
• To work as a positive and active member within the SPOC Team.
• Where required the post will cross cover services and practices.
• To provide expert advice to patients, carers and family members when required

About us

Sutton Primary Care Networks is the collaborative vehicle for the four Sutton PCNs and the former Sutton GP Federation working together as a single entity. We are a Community Interest Company that aims to reinvest surpluses back into general practice and primary care for the benefit of our practices and the people who form the communities we serve. Sutton has four PCNs whose boundaries are based on historical relationships and groupings of organisations. There are some similarities of residents health and care needs unique to a particular PCN, and many more needs that are shared across all four PCNs. Our four PCNs, represent all 21 GP surgeries around Sutton. Their collective footprints cover all of the London Borough of Sutton and its residents who are able to access and benefit from the services and improvements offered by Primary Care Networks. Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan, with all general practices being required to be in a network by June 2019, and Clinical Commissioning Groups (CCGs) being required to commit recurrent funding to develop and maintain them. The networks will have expanded neighbourhood teams which will comprise a range of staff such as GPs, pharmacists, district nurses, community geriatricians, dementia workers and Allied Health Professionals such as physiotherapists and podiatrists/chiropodists, joined by social care and the voluntary sector.

Details

Date posted: 29 September 2026

Pay scheme: Other

Salary: £30,187.50 a year

pro rata as this a part time role.

Contract: Permanent

Working pattern: Part-time

Reference number: A2700-26-0045

Job locations: Thomas Wall Centre, 52 Benhill Avenue, Sutton, Surrey, SM1 4DP, United Kingdom

Job responsibilities

Duties and Responsibilities

• Coordinate and support the home visiting team to manage demand and capacity of the service across the borough
• To arrange and manage the clinical systems required to coordinate the triage of patients and paramedic home visit clinics
• To work effectively with the Virtual Ward Leads within the PCN, Sutton Health and Care Team and Acute Team as required to provide an integrated response
• Answer incoming calls promptly and in a courteous manner, providing information that is required.
• Triage, Book, reschedule and cancel appointments as requested.
• To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personal commitment to delivering a professional integrated service
• To support the planning and delivery of the services, managing change, ensuring patient focus, consistency, quality, and cost effectiveness
• To provide service data to Managers and Leads for reporting purposes
• Signposting patients to information
• To take part in delivery of Call & Recall projects.
• Maintain patient confidentiality at all times in compliance with GDPR and NHS policies.
• To assist Practices/PCNs in the provision of a high quality service
• Identify and escalation risks and issues
• Contribute to training and induction for those joining the SPOC team and new services.
• Comply with SPOC team processes
• Working knowledge of MS Office including Word and Excel.
• Provide administrative support as required such as taking minutes and audits
• Build effective working relationships with people at all levels, including PCN Practice staff and external stakeholder such patients and NHS related organisations.
• Entering patient data accurately onto the clinical system.
• Contacting/chasing patients as requested by the Clinicians/ Practices / PCNs
• In agreement with the SPOC Team Leader plan own workload, and manage own time effectively, prioritising own workload appropriately and using own initiative when non-routine situations arise.
• To work as a positive and active member within the SPOC Team.
• Where required the post will cross cover services and practices.
• To provide expert advice to patients, carers and family members when required

Person Specification

Personal/Professional Development

Essential

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Adhere to organisational policies and procedures, including all necessary mandatory training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Sutton Primary Care Networks

Address: Thomas Wall Centre, 52 Benhill Avenue, Sutton, Surrey, SM1 4DP, United Kingdom

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.