Patient Services Care Co-ordinator

Integrated Care System; Patrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Patrington is seeking a Care Co-ordinator to enhance patient services through effective coordination and administration. Candidates must possess strong communication skills, experience in a busy environment, and be committed to high-quality patient care. This role includes processing patient requests and providing essential support to the practice team.

Benefits

25 days annual leave plus bank holidays

Access to NHS pension scheme

Qualifications

• Experience of working in a busy and demanding environment.
• Experience of delivering high quality customer or patient care.
• Experience of general administration processes and record keeping.

Responsibilities

• Support in delivering excellent patient care by coordinating patient care.
• Process online consultation requests and arrange follow-up care.
• Support frontline reception services during peak times.

Skills

Excellent communication skills

Ability to work in a busy environment

Computer literate

Education

Good standard of general education

Customer care training/qualification

Tools

SystmOne clinical system

Job description

We are looking for a confident individual with excellentcommunication skills and someone who excels in a busy, demanding and variedenvironment.

You will be joining our Patient Services Team where we arecommitted to delivering high quality patient care. Our main focus is to meetthe individual needs of each and every Patient. In this role you will makepatient interactions with the practice more streamlined and efficient.

If you are passionate about making a positive impact onPatients Health & Wellbeing, we would love to hear from you!

Closing date for applications: Friday 31st October 2025.

Main duties of the job

Our Care Co-ordinators support the practice in delivering excellent patient care by efficiently co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place.

Our successful candidate will have a busy and varied role whichwill include processing online consultation requests, arranging follow-uppatient care requested by clinicians, care navigating patients to appropriateservices, performing a range of administrative duties to support patient careand supporting our frontline reception services during peak calling times.

You will excellent communication skills and theconfidence to work in a busy and demanding environment. Experience of general administrationprocesses and record keeping will be helpful and you must be computer literatewith the ability to learn our IT systems quickly. Above all, you will be committed todelivering high quality patient care.

For an informal chat about the role, please contact Joanne Middleton on [e-mail]

About us

We are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, wehave a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holdernessand you must also be willing to travel between sites as necessary. Ourhard-working and dedicated team includes 23 GPs, an extensivemulti-disciplinary team of healthcare professionals and a great patientservices team.

We offer a welcoming practice environment, 25 days annual leaveplus bank holidays, access to the NHS pension scheme and the chance to shapethis brand new role which we see as central to the future of care for our mostcomplex and vulnerable patients.

Job responsibilities

Role Purpose:

To support the practice in delivering excellentpatient care by effectively co-ordinating patient care, using care navigationto ensure that patients receive the right care at the right time in the rightplace.

ServiceCo-ordination

Process online consultation requests, ensuringprioritisation and direction to most appropriate service/clinician

Process tasks and schedule patient care in linewith clinician requests

Co-ordinate patient appointments to make bestuse of available resources and provide joined-up care for patients

Follow up patients who do not attend forappointments and make alternative arrangements

Act on communications from hospitals, communityservices, mental health services and other providers

Liaise with other providers to support thetransfer of care between different health and care settings

Support active queue management within thepractice buildings, minimising waiting times for patients and supporting carenavigation

Support frontline reception services during peakcalling times and at times of pressure (call handling, front desk duties etc.)

Co-ordinate patient bookings for annual andseasonal health programmes e.g. flu and COVID vaccinations

Provide administrative support for the call andrecall of patients for planned care appointments, screening and immunisations

Help people to manage their health needs throughanswering queries, making appointments, booking tests and arranging otherreviews including long-term condition reviews

Provide patients with good quality written orverbal information to support them in making choices about their care

Proactively support patients to participate inlocal and national screening programmes

Assist people to access self-managementeducation courses, peer support or interventions that support them in theirhealth and wellbeing and increase their activation level

Proactively support patients to access onlineservices

Identify and address safeguarding concerns

Reporting

Maintain effective records of activity andproduce reports as required

Provide agreed performance/activity data

This job description isintended to provide an outline of the key tasks and responsibilities only.There may be other duties required of the post-holder commensurate with theposition. This description will be open to regular review and may be amended totake into account development within the Practice. All members of staff shouldbe prepared to take on additional duties or relinquish existing duties in orderto maintain the efficient running of the Practice.

This job description isintended as a basic guide to the scope and responsibilities of the post and isnot exhaustive. It will be subject to regular review and amendment as necessaryin consultation with the post holder.

Person Specification

Qualifications

• Good standard of general education
• Customer care training/qualification

Personal Qualities

• Committed to personal development
• Approachable and flexible
• Honest and reliable
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites

Experience

• Experience of working in a busy and demanding environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping
• Experience of working in a health or social care setting, ideally general practice
• Experience of SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 to £12.31 an hourIn line with the Holderness Health Pay Policy.