Patient Services Assistant

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire, Scarborough; Sur place; GBP 20 000 - 24 000; Plein temps

Avantages offerts par ce poste

NHS Pension Scheme

27 days holiday (33 after service)

Paid/Unpaid leave options

Employee Assistance Programme

NHS Car Lease

Cycle to Work scheme

Learning and development opportunities

Discounts on services

Résumé du poste

York and Scarborough Teaching Hospitals NHS Foundation Trust is seeking a Patient Services Assistant for the Emergency Department. You will help maintain a clean, safe and supportive environment, assist with meals and comfort, and work closely with the nursing team to ensure patient dignity and wellbeing.

The role focuses on compassionate care, infection control and patient experience, with interviews held in person. Full-time posts with NHS benefits and development opportunities.

Qualifications

• Effective oral and written communication skills.
• Basic IT skills (word processing, email).
• Experience of working with people in a care or service setting.
• Experience of working in a healthcare setting and NHS environment is desirable.
• Willingness to complete work-related training and qualifications.

Responsabilités

• Maintain high standards of cleanliness and infection control across the ward.
• Support patients with meals, hydration and non-clinical comfort needs.
• Prepare cubicle spaces and communal areas to a safe, welcoming standard.
• Engage with patients in a kind, respectful, person-centred manner.
• Work closely with nurses, healthcare assistants and the wider team.
• Help create a calm, therapeutic environment for patients with dementia or delirium.

Connaissances

Oral and written communication

Basic IT skills

People experience

Healthcare setting experience

NHS acute experience

Formation

Basic education

Willingness to train

Description du poste

York and Scarborough Teaching Hospitals NHS Foundation Trust

Patient Services Assistant

The closing date is 22 November 2026

We are looking for a compassionate, reliable, and proactive Patient Services Assistant to join our Emergency Department. You'll play a vital role in maintaining a safe, clean, and supportive environment for patients - supporting their dignity, comfort, and wellbeing every day.

This role is ideal for someone who values meaningful work and wants to make a real difference in the lives of vulnerable patients and their families.

Interviews for this position will be held in person ONLY. Remote interviews will not be available.

Main duties of the job

The main duties of a PSA will include:

Maintaining high standards of cleanliness and infection control across the ward.

Supporting patients with meals, hydration, and non-clinical comfort needs.

Assisting with preparing cubicle spaces and communal areas.

Engaging with patients in a kind, respectful, and person-centred manner.

Working closely with nurses, healthcare assistants, and the wider team.

Helping create a calm and therapeutic environment for patients with dementia and delirium.

About us

For further information on what it is like to work for out Trust, please visit:

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Experience

• Effective oral and written communication skills
• Basic IT skills
• Previous experience of working with people
• Experience of working in healthcare setting
• Previous acute NHS experience

Education, Qualifications and Training

• Good basic education - reading and writing plus basic numeric skills.
• Willingness to complete appropriate qualifications for work related training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust