Patient Services and Integrated Care Lead

Oxleas NHS Foundation Trust; Sunderland; On-site; GBP 40,000 - 50,000; Full time

Job summary

Oxleas NHS Foundation Trust recherche un Patient Services & Integrated Care Lead pour rejoindre son équipe dynamique. Vous jouerez un rôle clé en assurant des soins de qualité aux patients en milieu pénitentiaire, en coordonnant efficacement les équipes et en améliorant les résultats. Ce poste nécessite une forte capacité de leadership, d'excellentes compétences en communication, et une vaste compréhension des soins intégrés.

Qualifications

• Compréhension solide des parcours de soins intégrés et des opérations de services aux patients.
• Compétences en gestion d'équipes multidisciplinaires requises.
• Expérience préalable dans des rôles similaires bénéfique.

Responsibilities

• Assurer des soins centrés sur le patient à travers la coordination efficace.
• Gérer le parcours des patients tout en assurant la continuité des soins.
• Produire des rapports précis sur le flux des patients et les résultats d'engagement.

Skills

Leadership

Communication

Collaboration

Gestion des plaintes

Job description

Are you ready to unlock your potential within a challenging, creative, and fast-paced work environment? Do you want to work with people to build positive and productive lives, regardless of their past?

This is an excellent opportunity for a Patient Services & Integrated Care Lead to join our diverse team of healthcare professionals dedicated to delivering patient-centred care that is efficient and impactful.

Our healthcare team significantly promotes health and well-being among prison populations, using strategies that instil hope for future resettlement into the community. We provide Mental Health, Physical Health, Pharmacy, and Clinical Substance Misuse services within an integrated healthcare model to enhance well-being and support better outcomes.

Important Sponsorship Information: Due to service budget restrictions, we are currently unable to offer sponsorship for this post.

As a Patient Services & Integrated Care Lead, you will ensure high-quality, patient-centred care through effective coordination across prison and partner settings. Your responsibilities include overseeing the patient journey from arrival to transfer/release, focusing on complex releases, continuity of care, and safe transitions across all settings.

You will work closely with multidisciplinary teams, healthcare professionals, and community partners to manage patient engagement, address complaints, and contribute to service improvements. Maintaining accurate data and reports on patient flow, release planning, and engagement outcomes is also essential to inform operational decisions and ensure compliance with standards.

You will serve as a key liaison between clinical and non-clinical teams, advocating for a joined-up approach to care. Promoting health, educating patients, and engaging service users proactively are central to this role, supporting individual and public health objectives.

This highly collaborative role requires strong leadership, excellent communication skills, and a solid understanding of integrated care pathways and patient service operations.

Oxleas provides a wide range of NHS healthcare services in community and secure settings, including community health, mental health, learning disabilities, and secure hospital care. Our multidisciplinary teams serve people of all ages, working closely with NHS, local councils, and voluntary sectors across numerous locations in the South of England, including hospitals, clinics, prisons, and community settings.

Our purpose is to Improve Lives by Providing the Best Possible Care, guided by our core values:

• We’re Kind
• We’re Fair
• We Listen
• We Care

For further details or informal visits, please contact:

• Name: Emma Nicholson
• Job Title: Head of Healthcare
• Email: [e-mail]