Patient Services Advisor (Receptionist) Warwick House, Taunton

Integrated Care System; Taunton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare organization is seeking a Patient Services Advisor for their Warwick House Medical Practice in Taunton. This role involves providing front-line support to patients, managing appointments, and ensuring smooth operations in a dynamic healthcare environment. Ideal candidates will have strong communication skills and experience in a customer-focused setting.

Benefits

NHS or NEST Pension

Flexible working

Employee benefits and salary sacrifice schemes

Qualifications

• Strong communication skills, both verbal and written.
• Experience in customer-focused environments.
• Ability to work under pressure while maintaining attention to detail.

Responsibilities

• Greet and direct patients effectively.
• Manage appointment bookings and patient enquiries.
• Perform various administrative tasks while ensuring quality service.

Skills

Communication

Teamwork

Organisational Skills

Initiative

Education

English & Maths GCSE or equivalent

Job description

Patient Services Advisor (Receptionist) Warwick House, Taunton

Symphony Healthcare Services are seeking a dedicated and enthusiastic Patient Services Advisor (Receptionist) to join our warm and supportive team at Warwick House Medical Practice in Taunton, Somerset. This is an excellent opportunity to be part of a patient-focused organisation committed to providing high-quality care to the local community.

Were looking for someone who is:

Friendly and approachable, with strong communication skills

Proactive and able to work well as part of a team

Willing to learn and adaptable to a dynamic healthcare environment

Comfortable using computer systems and managing patient enquiries efficiently

The position is for 22 hours per week, working pattern to be discussed at interview. The successful candidate will be required to beflexible to assist with additional cover for sickness and annual leave on an adhoc basis. Please be aware that the Practice is open from 8am until 6.30pm.

The starting rate of pay is £12.21 per hour, increasing to £12.50 once a successful 6-month probation period has been completed.

Main duties of the job

Duties can include but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

This role requires courteous, calm and effective communication skills both over the phone and face-to-face in fast paced health centre.

You will provide administration and reception duties for the the health centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.

You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.

You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.

You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).

Knowledge of the NHS / General Practice would be desirable, but not essential.

Please read the full Job Description (JD) attached carefully before applying.

About us

Symphony Healthcare Services (SHS) was establishedin 2016 as part of the award-winning Symphony Programme Vanguard, developingnew models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphonyhas developed a model where each practice isencouraged to operate autonomously, but as a subsidiary of NHS SomersetFoundation Trust (SFT), and with the backing and economies of scale from acentral support team (particularly for HR, finance, corporate and strategicmanagement matters).

Providing NHS services is at the heart of what wedo. Our vision is to ensure that primary care is sustainable for patients andpractices in Somerset, and we aim to be a national exemplar for primary careprovision. We work closely with our practice teams to support, develop andtransform patient care and working practices with innovation and technology atthe heart of what we do.

Symphonywelcome applications from people of allbackgrounds and underrepresented groups. When undertaking recruitment andselection for our services, Symphony are committed to equality of opportunity forall.

Symphony offers a NHS or NEST Pension, a fantastic rangeof employee benefits and salary sacrifice schemes (see attached poster), alongwith flexible working from day of employment and an agile approach to home /office-based working (where applicable).

We look forward to hearing from you and receiving yourapplication.

Job responsibilities

• Identifyand book appointments and home visits in line with practice protocols,including cross-organisation bookings.
• Search for,register if necessary and book onto the computer system patients as theypresent at the desk.
• Deal withenquiries, signposting and requests, either face to face or over thetelephone from a variety of external sources, such as patients, relatives,clinical team, hospital, pathology, and work colleagues.
• Deal withdistressed/aggressive patients safely and appropriately as they present atthe desk or over the telephone
• Be able toprioritise patients in need of urgent medical attention who present toreception in person or telephone in and direct them to the correctclinical intervention/appointment

*** Please read full Job Description attached before applying***

Person Specification

Knowledge and skills

• Computer literate and good keyboard skills
• Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
• Excellent organisational skills
• Strong attention to detail and the ability to transfer accurate information
• Work well under pressure
• Use own initiative within clear boundaries, seeking advice when necessary
• Demonstrate enthusiasm and a strong sense of teamwork
• Ability to complete tasks to a high standard with frequent interruptions
• Knowledge of medical terminology
• Knowledge of the NHS/General Practice

Qualifications

• English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E)

Experience

• Experience of working within a team
• Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
• Experience of working in a customer focused environment
• Experience of working within an administration team
• Experience of working in the NHS or similar health care setting
• Awareness of clinical systems such as EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.