Patient Services Advisor/Administrator

NHS; Sheffield; On-site; Part time

Job summary

Join a dynamic two-site practice in Sheffield as a Patient Services Advisor/Administrator. This part-time role involves engaging with patients, handling queries, and supporting clinical staff, all within a friendly and busy environment. Ideal candidates will have GCSEs in English and Maths and preferably experience in a GP setting.

Qualifications

• Essential: GCSE grade A to C in English and Maths.
• Desirable: Experience in a GP Practice.
• Knowledge of SystmOne or Emis Web.

Responsibilities

• Preparing reception and handling patient queries.
• Answering calls and managing appointments.
• Support clinical staff and ensure a tidy reception area.

Skills

Communication

Customer Service

Teamwork

Education

GCSE grade A to C in English and Maths

Tools

SystmOne

Emis Web

Job description

Job Summary

Devonshire Green & Hanover Medical Centre

https://www.devonshiregreenandhanover.co.uk/

We are looking for a Patient Services Advisor/Administrator to join our friendly, supportive two site practice in Sheffield. The role is 20 hours a week (4 sessions). The hours are negotiable around our core surgery opening times which are 8.30am - 6.30pm (Mon, Tues, Wed & Fri) and 8.30am-1.30pm Thurs. Our team work in 5 hours sessions of 8.30am - 1.30pm and/or 1.30pm - 6.30pm. Possible hours for this role are 8.30am-1.30pm Tuesday, 8.30am-6.30pm Wednesday and 8.30am- 1.30pm Thursday.

Experience in a Primary Care setting and knowledge of SystmOne would be a real advantage.

The team is made up of clinical and admin staff and we a have a number of wrap around services. We are also active members of the Heeley Plus Primary Care Network.

We hold regular meetings and provide full training.

We are an active training practice with a strong history of delivering post-graduate medical education and we are a research active practice.

This is an exciting opportunity to use your skills and knowledge to make a real difference to our patients and our Practice. Our patient demographic enables the staff to gain a greater understanding of the diverse health needs.

Interested candidates should apply by sending their CV with a covering letter to the Assistant Practice Manager Sarah Denton at

Main duties of the job

Key Duties and Tasks

• Preparing reception, waiting areas and consulting rooms for each surgery session
• Receiving and routing patients on arrival in a courteous, welcoming and efficient manner
• Directing patients through care navigation to the most appropriate person/service to help them.
• Answering the telephone promptly and courteously, dealing with general enquiries, explaining surgery procedures, making appointments and receiving prescription requests
• Responding to emails
• Registering new patients
• Scanning of letters, results and records
• Ensuring that the reception area is left tidy and ready for use by incoming colleagues and passing on information about any unresolved matters
• Ensuring that the premises are secure at the end of the day
• Giving support to clinical staff, as required, including occasionally acting as a chaperone in consultations
• Undertaking other reception and administrative duties as may be assigned from time to time.
  
  

About Us

This medical practice of four partners operates from two medical centres in central Sheffield:

• Devonshire Green Medical Centre, 126 Devonshire Street, Sheffield, S3
• Hanover Medical Centre, 100 William Street, Sheffield, S10
  
  

There are also two salaried GP's, three GP Registrars (trainee general practitioners), one Physicians Associate, two part-time Practice Nurses, one Health Care Assistant and a Patient Services team and administrative staff. In addition, other health care professionals visit each surgery on a part-time basis.

Approximately 9,300 registered patients are cared for by the practice, together with a large number of homeless patients. The practice aims to provide high quality care to its patients and has a particular commitment to offer a service for disadvantaged and vulnerable groups within the community.

There is good teamwork in the surgeries, with each person playing their part to ensure that the patients receive the service they need. Most of the team work at each of the two surgeries during a typical week.

Please visit our website for further information and to view our practice mission statement.

Details

Date posted

13 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2340-25-0004

Job locations

Devonshire Green Medical Centre

126 Devonshire Street

Sheffield

S3 7SF

100 William Street

Sheffield

S10 2EB

Job Description

Job responsibilities

Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with each patient, whether in person at the reception desk or over the telephone. Patients should find their experience with the surgery hospitable and friendly, and feel that their enquiry has been dealt with in a way that shows interest in and concern for them as an individual, with respect for confidentiality and integrity.

Similar standards are also important in supporting the medical, nursing and other health care staff through making appointments, taking requests and messages and assisting in other administrative duties.

Job Description

Job responsibilities

Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with each patient, whether in person at the reception desk or over the telephone. Patients should find their experience with the surgery hospitable and friendly, and feel that their enquiry has been dealt with in a way that shows interest in and concern for them as an individual, with respect for confidentiality and integrity.

Similar standards are also important in supporting the medical, nursing and other health care staff through making appointments, taking requests and messages and assisting in other administrative duties.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or the equivalent qualification.
  
  

Desirable

• Experience of working in a GP Practice. Experience of using SystmOne or Emis Web.
  
  

Person Specification

Essential

• GCSE grade A to C in English and Maths or the equivalent qualification.
  
  

Desirable

• Experience of working in a GP Practice. Experience of using SystmOne or Emis Web.
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Devonshire Green Medical Centre

Address

Devonshire Green Medical Centre

126 Devonshire Street

Sheffield

S3 7SF

Employer's website

https://www.devonshiregreenandhanover.co.uk/ (Opens in a new tab)

Employer details

Employer name

Devonshire Green Medical Centre

Address

Devonshire Green Medical Centre

126 Devonshire Street

Sheffield

S3 7SF

Employer's website

https://www.devonshiregreenandhanover.co.uk/ (Opens in a new tab)