Patient Services Advisor (Admin- Referrals)

NHS; Halifax; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Halifax is seeking a Patient Services Advisor to join their team. The ideal candidate will have experience in processing patient referrals, excellent attention to detail, and strong keyboard skills. Responsibilities include liaising with healthcare professionals, managing referrals, and supporting the admin team. Opportunities for development within the role are available. The position offers full hours with a rotation schedule from Monday to Friday.

Benefits

NHS Pension

Basic Health Cover

Qualifications

• GCSE or equivalent passes at grade C or above in Maths and English.
• Previous experience in Administrative Role and using computers.
• Experience in Primary Care or similar field is desirable.

Responsibilities

• Processing patient referrals generated by our Clinical Team.
• Liaising with healthcare professionals to assist in the referral pathway.
• Monitoring E-consultation inbox and NHS Mail inbox.
• Training and supporting other members of the Patient Services Team.

Skills

Attention to detail

Good keyboard skills

Ability to work independently and in a team

Reliability

Hardworking

Ambitious

Enthusiastic

Education

GCSE Grade A to C in English and Maths

Tools

Systm1

ERS - Choose and Book system

Job description

We are looking for a Patient Services Advisor to join our team, we are looking for someone who has ideally previously worked in Primary Care or Secondary Care and has experience in processing patient referrals.

The hours are on a rotational shift pattern Monday-Friday, but will fall within our core hours of 7.45am-6.30pm.

The post available is for up to 37.5 hours per week (however we are willing to consider a job share if the right candidates are looking for fewer hours).

You will be working predominately at The Boulevard Medical Practice but will be required to work at our branch site Horne Street Surgery on a rota basis.

Are you reliable? Hard working? Ambitious? Enthusiastic? Have good keyboard skills? Experience of working in Primary Care or similar? Do you enjoy attention to detail? Do you like to be busy with no 2 days the same? If you are saying yes to all these questions we want to hear from you!

NHS Pension

Basic Health Cover

You may be required to work overtime occasionally to cover for absences, this includes a Saturday morning. The practice is also developing services with other local practices and there may be opportunities to work in the future at other local practices or for the delivery of extended hours.

Main duties of the job

Your role will be predominately working within our admin team. Your main duties will be as follows:

• Processing patient referrals generated by our Clinical Team
• Liaising with other healthcare professionals to assist in the referral pathway
• Importing/ updating referral forms/ letter templates as required
• Clinical Coding of correspondence
• Internal/ External mail handling
• Monitoring our E-consultation inbox and NHS Mail inbox.
• Training/ supporting other members of the Patient Services Team
• Attend Practice meetings and contribute to Admin meetings

Applicants will need to be able to work well within a team setting but also independently when required.

The practice is committed to the development of all staff.

Applicants must have GCSE or equivalent passes at grade C or above in Math's and English.

About us

The purpose of The Boulevard Medical Practice is to offer care, support and advice to all patients to enable them to maximise their quality of life.

We are a very busy surgery within central Halifax. We have two sites that we currently work across- The Boulevard Medical Practice and Horne Street Surgery.

We currently have about 17000 patients registered with the practice.

The current team is built up of:

• 5 GP Partners
• 14 Registrars
• 6 Advanced Practitioners
• 1 Practice Pharmacist
• 3 Practice Nurses
• 3 Phlebotomists
• Additional Roles such as; Podiatrist, Physiotherapists, Social Prescribers, Physician Associates, GP Assistants, Care Coordinators, Paramedics.

The Clinical Team is supported by a large Patient Services Team- split into Reception and Admin area's.

Job responsibilities

To have a thorough knowledge of all practice procedures. To work in accordance with written protocols.

• Processing patient referrals generated by our Clinical Team
• Liaising with other healthcare professionals to assist in the referral pathway
• Importing/ updating referral forms/ letter templates as required
• Clinical Coding of correspondence
• Monitoring our E-consultation inbox and NHS Mail inbox.
• Training and supporting other members of the Patient Services Team
• Attend Practice meetings and contribute to Admin meetings
• Opening and managing incoming mail
• Managing our online consultation inbox
• Managing our NHS Mailbox
• General day to day administrative duties
• Covering Reception & Telephones when required
• Maintaining absolute confidentiality at all times and being aware of all Information Governance and Data Protection regulations.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential:

• GCSE Grade A to C (9-4) in English and Maths

Desirable:

• Medical Terminology

Experience

Essential:

• Previous experience in Administrative Role and using computers

Desirable:

• Experience in the following area's;
• Primary Care
• Medical Terminology
• Referral Pathways
• ERS- Choose and Book system
• Clinical Coding
• Systm1