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Patient Services Advisor
NHS
West Midlands Combined Authority
On-site
Full time
2 days ago
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Job summary
Join the dynamic team at Churchmere Medical Group as a Patient Services Advisor, where you will have the opportunity to assist patients in accessing essential healthcare services. This role requires excellent customer service skills and offers great benefits including a generous pension and holiday entitlement.
Benefits
5 weeks holiday
A generous employer pension contribution
Access to learning and development opportunities
Discounts at high street and online stores
Employee assistance programme
Cycle to work scheme
Private Health Scheme available
Qualifications
- Experience of working in primary or secondary care is desirable.
- Experience of working in a GP practice is desirable.
Responsibilities
- Provide general assistance to the Practice team.
- Manage appointment systems and patient queries.
- Signpost patients to appropriate services.
Skills
Customer Service
Communication
Organization
Education
GCSE grade A to C in English and Maths or equivalent
Job description
Job Summary
As a Patient Services Advisor at Churchmere Medical Group, youre able to manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way
Main duties of the job
You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About Us
Are you a confident and customer-focused administrator, whos passionate about great customer service? Then you could be just who were looking for. Join our fantastic team of Patient Services Advisors and be part of a talented team, doing incredible work within the healthcare sector.
Benefits:
At Churchmere Medical Group as well as an excellent remuneration package we offer several excellent benefits including:
Date posted
07 July 2025
Pay scheme
Other
Salary
£12.30 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0901-25-0004
Job locations
Trimpley Street
Ellesmere
Shropshire
SY12 9BQ
Clayton Health Centre
Pauls Moss
Whitchurch
Shropshire
SY13 1FQ
Job Description
Job responsibilities
Duties And Responsibilities:
The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:
The Following Are Core Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service.
Initiating contact with and responding to, requests from patients, team members and external agencies.
Clinically code data on EMIS.
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary.
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy, effective working area at all times.
Support all clinical staff with general tasks as requested.
Complete opening and closing procedures.
Job Description
Job responsibilities
The Following Are Core Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service.
Initiating contact with and responding to, requests from patients, team members and external agencies.
Clinically code data on EMIS.
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary.
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy, effective working area at all times.
Support all clinical staff with general tasks as requested.
Complete opening and closing procedures.
Person Specification
Experience
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Churchmere Medical Group
Address
Trimpley Street
Ellesmere
Shropshire
SY12 9BQ
Employer's website
https://www.churchmere.co.uk/ (Opens in a new tab)
Employer details
Employer name
Churchmere Medical Group
Address
Trimpley Street
Ellesmere
Shropshire
SY12 9BQ
Employer's website
https://www.churchmere.co.uk/ (Opens in a new tab)
LNKD1_UKTJ
As a Patient Services Advisor at Churchmere Medical Group, youre able to manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way
Main duties of the job
You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About Us
Are you a confident and customer-focused administrator, whos passionate about great customer service? Then you could be just who were looking for. Join our fantastic team of Patient Services Advisors and be part of a talented team, doing incredible work within the healthcare sector.
Benefits:
At Churchmere Medical Group as well as an excellent remuneration package we offer several excellent benefits including:
- 5 weeks holiday
- A generous employer pension contribution via the NHS pension scheme
- Access to a range of learning and development opportunities designed to support your ongoing progression
- Discounts at 100s of high street and online stores
- Employee assistance programme
- Cycle to work scheme for those wanting a greener commute
- Private Health Scheme available
Date posted
07 July 2025
Pay scheme
Other
Salary
£12.30 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0901-25-0004
Job locations
Trimpley Street
Ellesmere
Shropshire
SY12 9BQ
Clayton Health Centre
Pauls Moss
Whitchurch
Shropshire
SY13 1FQ
Job Description
Job responsibilities
Duties And Responsibilities:
The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:
The Following Are Core Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service.
Initiating contact with and responding to, requests from patients, team members and external agencies.
Clinically code data on EMIS.
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary.
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy, effective working area at all times.
Support all clinical staff with general tasks as requested.
Complete opening and closing procedures.
Job Description
Job responsibilities
The Following Are Core Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service.
Initiating contact with and responding to, requests from patients, team members and external agencies.
Clinically code data on EMIS.
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary.
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy, effective working area at all times.
Support all clinical staff with general tasks as requested.
Complete opening and closing procedures.
Person Specification
Experience
Essential
- None
- Experience of working in primary or secondary care
- Experience of working in a GP practice
Essential
- None
- GCSE grade A to C in English and Maths or equivalent
Essential
- None
- GCSE grade A to C in English and Maths or equivalent
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Churchmere Medical Group
Address
Trimpley Street
Ellesmere
Shropshire
SY12 9BQ
Employer's website
https://www.churchmere.co.uk/ (Opens in a new tab)
Employer details
Employer name
Churchmere Medical Group
Address
Trimpley Street
Ellesmere
Shropshire
SY12 9BQ
Employer's website
https://www.churchmere.co.uk/ (Opens in a new tab)
LNKD1_UKTJ
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