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Join the Patient Services team at a leading healthcare provider in Leicester, where you will support patients in accessing the care they need while delivering exceptional customer service. This part-time position requires individuals who are compassionate and possess strong communication skills, capable of managing workloads efficiently while working collaboratively with other teams.
Are you passionate about delivering excellent customer service?
Are you compassionate, empathetic and patient?
This is an amazing opportunity to join our Patient Services team within Rushey Mead Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are supported to access the care that they need.
Join us on our mission to deliver a service where patients quickly and easily receive the right care from the right person, at the right time, in the right place.
This isn't just our mission for patients, it is designed with our people in mind too, to ease the pressures and demands of the 8am morning rush!
Tell me more
At the forefront of the GP practice, you will act as the first port of call for patients both face-to-face and over the the telephone, supporting patients to access the care that they need.
You will bring your skills and experience to life by:
At Spirit Primary Care we continue to transform and revolutionise the way that we deliver Primary Care services. With a focus on collaboration across practices, the development of more effective triage services and the increased use of new technology, we continue to improve the experience of Primary Care for both staff and patients.
Tracking our performance against nationally established goals, leads us to deliver better, more streamlined patient care, helps us to reduce the administrative burden and increase the uptake and ease of access to care. We have an extensive multi-disciplinary team who are keen to innovate and utilise their varied skillset and we are seeking talented individuals like you to become a part of it!
Be the face of Spirit Primary Care forvisitors to the practice and via telephone, delivering an exceptional service.
Be at the forefront of the triage model, escalatingpatient requests appropriately and/or signposting patients to a moreappropriate service.
Effectively communicate with and supportthe practices clinical and non-clinical teams, secondary care and associatedhealthcare agencies.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.