Patient Services Advisor

NHS; Leicester; On-site; GBP 15,000 - 21,000; Part time

Job summary

Join the Patient Services team at a leading healthcare provider in Leicester, where you will support patients in accessing the care they need while delivering exceptional customer service. This part-time position requires individuals who are compassionate and possess strong communication skills, capable of managing workloads efficiently while working collaboratively with other teams.

Benefits

Fabulous Employee Benefits Package

Access to NHS pension

Qualifications

• Must have PC skills: able to use Word, Excel, and email.
• Knowledge of Primary Care Clinical systems is desirable.
• Excellent communication skills, both spoken and written.

Responsibilities

• Deliver patient-centred support and triage appointments effectively.
• Provide administrative support and respond to patient complaints.
• Signpost patients to appropriate services when necessary.

Skills

Communication

PC Skills

Time Management

Team Collaboration

Customer Service

Education

GCSE Maths and English Grade A to C

Tools

SysmOne

Microsoft Word

Microsoft Excel

Job description

Are you passionate about delivering excellent customer service?

Are you compassionate, empathetic and patient?

This is an amazing opportunity to join our Patient Services team within Rushey Mead Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are supported to access the care that they need.

Join us on our mission to deliver a service where patients quickly and easily receive the right care from the right person, at the right time, in the right place.

This isn't just our mission for patients, it is designed with our people in mind too, to ease the pressures and demands of the 8am morning rush!

Tell me more

• Part time opportunity available
• 22.5 hours, across 3 days
• Fabulous Employee Benefits Package
• Access to NHS pension*

At the forefront of the GP practice, you will act as the first port of call for patients both face-to-face and over the the telephone, supporting patients to access the care that they need.

Main duties of the job

You will bring your skills and experience to life by:

• Deliver patient centred support to patients to access the care they need.
• Ensuring appointments are triaged effectively through digitised systems including SysmOne.
• Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
• Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
• Responding to and supporting with patient complaints.
• Contributing effectively to overall KPI targets.

About us

At Spirit Primary Care we continue to transform and revolutionise the way that we deliver Primary Care services. With a focus on collaboration across practices, the development of more effective triage services and the increased use of new technology, we continue to improve the experience of Primary Care for both staff and patients.

Tracking our performance against nationally established goals, leads us to deliver better, more streamlined patient care, helps us to reduce the administrative burden and increase the uptake and ease of access to care. We have an extensive multi-disciplinary team who are keen to innovate and utilise their varied skillset and we are seeking talented individuals like you to become a part of it!

Job responsibilities

Be the face of Spirit Primary Care forvisitors to the practice and via telephone, delivering an exceptional service.

Be at the forefront of the triage model, escalatingpatient requests appropriately and/or signposting patients to a moreappropriate service.

Effectively communicate with and supportthe practices clinical and non-clinical teams, secondary care and associatedhealthcare agencies.

Person Specification

Specific skills and competencies

• Must have PC skills will be able to use basic Word, Excel and e-mail.
• Knowledge of Primary Care Clinical systems - desirable
• Excellent communicator, both spoken and written.
• Able to maintain a professional and personal approach to all patients, despite the behaviours they demonstrate and stay calm.
• Able to work as part of a team and communicate effectively with other team members.
• Able to effectively manage own time and workload.
• Flexible, adaptable, and comfortable dealing with changing priorities.

Experience

• Deliver patient centred support to patients to access the care they need.
• Ensuring appointments are triaged effectively through digitised systems including SysmOne.
• Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
• Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
• Responding to and supporting with patient complaints.
• Contributing effectively to overall KPI targets.

Qualifications

• GCSE Maths and English Grade A to C

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.