Patient Services Advisor

mydentist; Kearsley; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a leading dental network as a Patient Services Advisor at mydentist in Kearsley. You will provide excellent customer service and support, handle appointment management, and be part of a caring team dedicated to helping patients. Comprehensive training and professional development are provided.

Benefits

Holidays rising to 27 days per year

Health and wellbeing benefits

Access to discounts at retail brands

Recognition schemes

Qualifications

• Strong written and verbal communication skills.
• Confident IT user with experience in Microsoft Office.
• Hard working with a professional and proactive attitude.

Responsibilities

• First line of contact for practices, answering patient calls.
• Book/amend/cancel appointments accurately and efficiently.
• Build effective relationships with practice teams.

Skills

Communication

IT Skills

Tools

Microsoft Office

Job description

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Your future, as a Patient Services Advisorat mydentist

You’ll be joining our Patient Servicesdepartmentwithin our office called the Support Centre, which is in Greater Manchester (M26 1GG).

We have 2 permanent, 16 hour roles.

Position 1:

Monday and Thursday - 8-12pm

Tuesday and Wednesday - 1-5pm

Position 2:

Friday - 8-12pm

• Full training and support provided working alongside and experienced team.
• You will benefit from free onsite parking and Kearsley train station is just a short walk away
• With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)

Your future, with us
Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.

• Holidays rising to 27 days per year with service (plus bank holidays)
• Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
• Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year
• Recognition schemes including Support Centre Heroes and service awards

Your future, your role
As a Patient Services Advisor, you'll be:

• The first line of contact for practices and answer calls received by patients within the designated KPI’s
• Ensuringthat all appointments are booked/amended/cancelled accurately and efficiently in line with company procedures
• Building effective and successful working relationships with the practice teams to ensure that practice and patient problems are resolved quickly.
• Providingassistance and advice to patients within the designated scope of training provided.
• Providing help, support and excellent customer service to patients

You will need:

• Strong written and verbal communication skills
• Confident IT user with experience of working with Microsoft Office
• Be hard working with a professional and proactive attitude.

Enjoy being part of a team that’s passionate about supporting our practices and ultimately helping the nation smile.

Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.