Patient Services Advisor

NHS; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team dedicated to providing excellent patient services in a busy medical practice. This role involves assisting patients with appointments, managing communication, and ensuring that high standards of confidentiality and service quality are maintained. You'll be part of a multidisciplinary team focused on patient care and staff development, working across two sites in a supportive environment. If you're passionate about healthcare and want to make a difference in patients' lives, this position is perfect for you.

Qualifications

• Experience in primary care and GP practice settings.
• Strong communication skills for patient interaction.

Responsibilities

• Assist patients with appointments and manage requests.
• Ensure confidentiality and uphold health & safety policies.
• Participate in training and contribute to service development.

Skills

Patient Communication

Reception Management

Confidentiality Handling

Organizational Skills

Team Collaboration

Education

GCSE A-C in English

GCSE A-C in Maths

Job description

Our Patient Services Team assists in the smooth and effective running of the reception and administrative functions within a busy medical practice, providing high-quality service to patients, partners, and staff.

Main duties of the job

KEY RESULT AREAS/RESPONSIBILITIES:

• Assist patients with obtaining appointments at convenient times and locations, both face-to-face and over the telephone.
• Respond to patient requests for information or assistance, directing these to the most appropriate clinician.
• Respond to requests from doctors and clinical staff for information or assistance; liaise with external agencies as needed, anticipating problems and seeking solutions.
• Provide cover for the main reception telephone and desk, ensuring messages are passed quickly and accurately.
• Handle information securely to maintain confidentiality.
• Ensure daily surgeries run efficiently and inform patients of delays.
• Register new patients and manage community notice boards.
• Assist in maintaining and updating reception procedures and protocols.
• Undertake opening and closing procedures, including security measures.
• Be willing to undertake additional tasks to provide full reception services across two sites.

About us

Ariel Healthcare is a dynamic team committed to providing excellent service, with staff and patient welfare at the forefront.

Located in South Somerset, Chard offers a small-town feel with good transport links, near the Jurassic Coast.

Our team works across two sites and includes multidisciplinary clinicians and staff dedicated to patient care and development.

• Multi-disciplinary team including HCAs, Nurses, Paramedics, and Doctors
• Urgent Care Hub with MDT approach
• Training Practice for GP and Nursing students
• Focus on staff development and high-quality achievement
• Good CQC rating and high QOF achievement

Job responsibilities

KEY RESULT AREAS/RESPONSIBILITIES:

• Assist patients with appointments and direct requests appropriately.
• Respond to clinical staff requests and liaise with external agencies.
• Manage communication via phone and email, ensuring timely responses and action.
• Maintain accurate filing, scanning, and coding of patient information.
• Assist with post, reception duties, and maintaining a tidy environment.
• Register new patients and support reception protocols.
• Ensure confidentiality, health & safety, and equality policies are upheld.
• Participate in training, performance reviews, and quality improvement activities.
• Communicate effectively within the team and with patients.
• Contribute to service development and audit activities.

Person Specification

Qualifications

• GCSE A-C in English and Maths

Experience

• Experience in primary care and GP practice settings

Disclosure and Barring Service Check

This role requires a DBS check in accordance with the Rehabilitation of Offenders Act 1975.