Patient Services Advisor

Integrated Care System; Corby; On-site; GBP 12,000 - 18,000; Part time

Job summary

A healthcare service provider in Corby is seeking a part-time reception team member to handle incoming calls, manage front desk duties, and assist patients. The ideal candidate has experience in a busy environment and will be trained on necessary procedures. Join a large organization transforming primary care across the Midlands.

Qualifications

• Minimum three years experience in a customer-facing environment.

Responsibilities

• Answering the telephone and working on the front desk.
• Issuing prescriptions.
• Completing reception related administration work.
• Facilitate effective communication with patients.

Skills

Experience in a busy & multi-functional team

Call centre experience or equivalent

Using Systm One

Working within a GP Surgery

Handling confidential information

Education

Good Standard Of Education

Job description

This is a positionworking within the reception team answering incoming calls to the surgery anddealing with reception related administration work. It will also involve working on the receptiondesk and receiving patients and other visitors to the surgery and dealing withtheir queries. You will be trained on all the relevant procedures for thedepartment.

Please note this is a part time role offering 25 hours per week

Main duties of the job

• Answering the telephone
• Working on the front desk
• Issuing prescriptions
• Completing reception related administrationwork

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold,adventurous and ambitious and determined to thrive in uncertain times. We arethe largest true partnership in the NHS and operate from various sites acrossthe East Midlands. We serve the healthcare needs of over 170,000 patientsacross Northamptonshire, Lincolnshire & Cambridgeshire. Joining our teampresents an opportunity to be part of a large organisation that is changing theway primary care is delivered today.

About thePractice/Department/Team

The Patient Services teams are made upof reception/prescription/secretary and administration. All of which are an integral part of therunning of the surgery.

Job responsibilities

Facilitate effective communication when receiving, assistingand directing patients, ensuring the patient accesses the appropriate serviceor healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone.

Person Specification

Experience

• Experience of working in a busy & multi-functional team.
• Call centre experience or equivalent
• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

Qualifications

• Good Standard Of Education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.