Patient Services Administrator

South Warwickshire GP Federation - SWGP; Royal Leamington Spa; Hybrid; GBP 1,000; Full time

Job description

Job Summary

Job title: Patient Services Administrator

Hours: 37.5 hours per week, Monday - Friday

Contract: 12 month fixed term

Pay: £12.65 per hour

Be a part of something great and help South Warwickshire GP Federation change the delivery of services in Primary Care. South Warwickshire GP Federation represents practices across South Warwickshire and is always looking to provide services and deliver projects to our practices and patients in an innovative manner. This is where we need you. Bring your skills and thinking to help us change the way we approach the delivery of primary care.

The ideal candidate will possess exceptional communication skills and we want you to bring your ideas to the table. You will need strong organisational skills and work effectively as part of a team and independently. You will need to have strong attention to detail, and experience using Microsoft packages. Prior experience working in the NHS or other medical services, including using electronic patient records systems/databases, is desirable.

Main duties of the job

Responsibilities:

1. Passion to deliver a first-class service.
2. Identifying customer needs and overseeing service delivery within the business context.
3. Assisting in the service delivery team, ensuring teams processes and tasks are carried out efficiently.
4. A key communication link between patients, medical practices, clinical and non-clinical staff.
5. Supporting the clinical services within our administrative teams by helping us create new services or enhancing existing services.
6. It is vital you can maintain confidentiality and ensure sensitive information is handled appropriately.
7. Be an active member of our team and participate with more senior Federation colleagues and staff across our practices.
8. Remaining organised and meeting deadlines.
9. Ad hoc project work.
10. General administration, including filing, scanning and updating systems, timely scheduling patient appointments and accurately managing medical calendars.
11. Answering phones, responding to emails and managing correspondence.

About us

SWGP Provide The Following:

• Hybrid working
• 33 days holiday (including bank holidays full time)
• Cycle to work scheme

Date posted: 16 April 2025

Pay scheme

Salary: £12.65 an hour

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: B0062-25-0013

Job locations

Gainsborough Hall, Russell Street, Leamington Spa, Warwickshire, CV32 5QB

Job Description

This is a great opportunity if you are looking to make your career in healthcare. At South Warwickshire GP Federation, we actively promote diversity and inclusion and value the unique contributions of each team member. Our team works closely to collaborate, share expertise, and learn from one another, fostering a strong working relationship between clinical and non-clinical staff. This is an exciting opportunity for someone enthusiastic, motivated, and passionate about getting involved in healthcare.

Person Specification

Qualifications Essential

• Good computer skills
• Excellent communication and interpersonal skills.
• Strong organisational skills.
• Ability to work effectively both independently and as part of a team.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Commitment to maintaining the confidentiality and handling of sensitive information in an appropriate manner.
• Ability to work both individually and within a team to support others.
• Full UK driving license with access to a car.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: South Warwickshire GP Federation

Address: Gainsborough Hall, Russell Street, Leamington Spa, Warwickshire, CV32 5QB

Employer's website: https://www.southwarwickshiregps.nhs.uk/