Patient Service Technician-CMV

Apria Healthcare; South Kesteven; On-site; GBP 25,000 - 35,000; Full time

Job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

1. Medical, dental, and vision insurance, available on first working day
2. 401(k), eligibility after one year of service
3. Employee stock purchase plan
4. Tuition reimbursement

JOB SUMMARY

The Patient Service Technician is responsible for delivering and picking up equipment from homecare patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Delivers and picks up equipment from homecare patients. Sets up equipment and instructs patients on the basic use of equipment. Assists patients in solving problems regarding equipment use.
2. Schedules and organizes daily deliveries and pickups according to geographic territory. Loads and unloads durable medical or infusion equipment, oxygen and medical supplies onto delivery vehicle.
3. Complies with all applicable regulatory requirements including providing documents needed for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers) and vehicle inspection and maintenance regulations.
4. Completes necessary paperwork including daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs. Distributes paperwork to appropriate personnel.
5. Notify supervisor if any one of the following items is discovered in the patient's home:
   1. Physical abuse of any family member
   2. Home environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for children
   3. Animals in the home that cause unsanitary conditions
6. Maintains daily vehicle maintenance logs and incident reports. Ensures vehicles are in proper working condition. Ensures preventive maintenance on vehicles is performed on a timely basis according to D.O.T., F.D.A. and Joint Commission.
7. Responds to emergency delivery calls as needed and on an on-call basis.
8. May clean and assist with the repair of equipment.
9. Performs routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes. Reports malfunction to supervisor.
10. Performs other related duties as directed by supervisor.

SUPERVISORY RESPONSIBILITIES

N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

1. Education or experience equivalent to a high school diploma is required.
2. At least one-year related work experience is required.
3. Must be at least 21 years of age or older at the time of hire.
4. Minimum of three years driving history required.

Certificates, Licenses, Registrations or Professional Designations

1. Must possess a valid Driver’s license.
2. Successful completion of Apria Healthcare's Driver Training Program.
3. Must meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commissions regulations.

SKILLS, KNOWLEDGE AND ABILITIES

1. Business Acumen
2. Problem Solving/Analysis
3. Communication Proficiency
4. Personal Effectiveness/Credibility

Computer Skills

Basic computer skills

Language Skills

English (reading, writing, verbal)

Mathematical Skills

Basic math skills.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.