Patient Service Rep - Family Practice

NorthShore University HealthSystem; Street; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare system as a Patient Service Representative, where you will play a vital role in ensuring efficient patient registrations and support. This position offers a dynamic work environment with rotating shifts, allowing you to engage with patients and assist them through the healthcare process. With a focus on career development, you will have access to comprehensive benefits, including medical, dental, and tuition reimbursement. If you are passionate about making a difference in the lives of others and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Medical, Dental, Pet, and Vision insurance options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account options

Retirement plans with company match

Paid Time Off and Holiday Pay

Career development opportunities

Community involvement opportunities

Qualifications

• 2+ years of experience in registration and patient accounts.
• Knowledge of health insurances and medical terminology.

Responsibilities

• Provide timely and accurate pre-registrations and registrations.
• Interact with patients to explain hospital revenue cycle processes.

Skills

Customer Service

Data Entry

Medical Terminology

Bilingual Skills

Keyboarding Skills

Education

High School Diploma or GED

Associate's Degree in Business Administration/Management

Tools

Microsoft Office Suite

Job description

Hourly Pay Range:

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Service Rep

• Location: 3329 75th St. Woodridge

• Full Time: 40 hours

• Hours: M-F, 4-5 days per week, rotating shifts 6:45a-3:15p, 8am-4:30pm, 9am-6pm, and 1 Saturday morning per month

• Required Travel: No

What you will do:

Under general supervision and according to established policies and procedures, responsible for providing timely and accurate pre-registrations, registrations, order management, charge capture, cash collection, and medical information systems support for in-patient, out-patient, emergency room, immediate care, and same-day surgery patients. Collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources, obtaining necessary signatures and information. Screens for third-party eligibility, enters medical necessity coding to ensure accurate payment, and interacts with patients to meet their needs, explaining hospital revenue cycle processes and payment options.

What you will need:

• High School diploma or GED required
• Associate's Degree in Business Administration/Management preferred
• At least 2 years of experience in registration, scheduling, patient accounts, cash collections, or customer service in healthcare
• Manual dexterity for operating office machines
• Knowledge of health insurances, medical terminology, and anatomy
• Strong data entry and keyboarding skills
• Proficiency with Microsoft Office Suite
• Bilingual skills preferred
• A valid driver’s license is required if performing duties at an off-site location, with maintained automobile liability coverage if using personal vehicle.

Benefits (for full-time or part-time roles):

• Career development opportunities
• Medical, Dental, Pet, and Vision insurance options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account options
• Retirement plans with company match
• Paid Time Off and Holiday Pay
• Community involvement opportunities

Endeavor Health is a comprehensive healthcare system serving over 4.2 million residents across six northeast Illinois counties, with more than 25,000 team members and 6,000 physicians across 300+ locations and 8 hospitals, recognized for nursing excellence. Visit www.endeavorhealth.org for more information.

We support our employees' career growth and professional development. Learn more about our mission to "help everyone in our communities be their best" on our website.

Endeavor Health is committed to providing reasonable accommodations for individuals with disabilities. Please see our careers page for details.

Our core values include diversity, equity, and inclusion, emphasizing compassion, respect, and empathy in our community-connected healthcare approach.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets. VEVRRA Federal Contractor.