Patient Service Coordinator II- Float

Massachusetts General Hospital; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated administrative professional to support clinical operations. In this role, you will perform essential clerical tasks, manage patient appointments, and assist with billing processes. Your organizational skills will be key in ensuring smooth operations while providing excellent customer service. This position offers the chance to work in a dynamic environment, where you will play a vital role in enhancing patient experiences. If you are detail-oriented and thrive in a supportive role, this opportunity is perfect for you.

Qualifications

• 0-3 years of office or customer service experience.
• Knowledge of filing, copying, scanning, and faxing.

Responsibilities

• Perform routine administrative and clerical duties.
• Schedule patient appointments and maintain records.
• Assist patients with inquiries and check-in/check-out.

Skills

Office Operations

Customer Service

Time Management

Bilingual / Spanish

Education

High School Diploma or Equivalent

Tools

Web-based Scheduling System

Job description

Summary Performs administrative functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care?No. Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders, and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens and/or takes messages related to prior authorizations,
-provider questions, prescription refills, and test results.
-Provides assistance and training to others in these areas.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
office or customer service experience 0-3 years

Knowledge, Skills and Abilities
- Knowledge of office operations including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.

- Ability to use Web based scheduling system (training provided)

- Bilingual / Spanish preferred
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.