Patient Service Advisor

NHS; Salterforth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider is seeking a Patient Service Advisor to provide high-level reception and patient service. The successful candidate will work 35 hours per week, assisting patients and managing appointments. Responsibilities include answering calls, processing requests, and supporting clinical staff. Preferred candidates have experience with EMIS Web. This role offers £12.22 per hour without weekend work.

Benefits

Access to NHS Pension

Supportive team environment

No weekends or late nights

Qualifications

• Reception / customer care experience preferred.
• Experience in a GP Practice or healthcare setting is an advantage.
• Ability to deal with difficult people.

Responsibilities

• Process appointments and navigate patients.
• Answer incoming phone calls and enquiries.
• Process repeat prescriptions.

Skills

Excellent customer care skills

Good communication skills

Organisational skills

Flexibility

Education

Good general education

Tools

EMIS Web

Microsoft Office applications

Job description

NHS Barnoldswick, England, United Kingdom

Patient Service Advisor

NHS Barnoldswick, England, United Kingdom

2 weeks ago Be among the first 25 applicants

Job Summary

Patient Service Advisor

35 hours per week over 5 days between the hours of 8.00am and 6.30pm

Excellent customer care skills are essential for this role to provide a high level of reception/patient service to our registered patients at the practice.

• We have a very supportive team and access to the NHS Pension. We do not work weekends or late nights.
• Experience of using EMIS Web and working in a GP Practice, healthcare setting or in customer services is preferred but full training and support will be given to the successful candidate.
• Applicants should be friendly, confident with proven communication and good organisational skills.
• The role of Patient Service Advisor can be demanding so we are looking for someone who is highly organised and good at multi-tasking.
• You must be flexible with hours to cover annual leave/sickness leave.
• Job description and person specification available on request.
• £12.22 per hour.
• Closing date for applications Weds 6th August
  
  

Previous applicants need not apply.

Please note if you have not been contacted within 4 weeks of the closing date you have not been successful in being short listed for an interview.

Main duties of the job

• Main duties of the role:
• Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional.
• Utilise extended access appointments as required.
• Answer incoming phone calls and deal with the callers request appropriately.
• Book patients in and deal with enquiries at the main desk.
• Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed.
• Send AccuRx message and deal with responses
• Process incoming and outgoing mail/email
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Speak to patients to try and resolve issues before they become complaints.
• Process repeat prescriptions including those submitted online and by email.
• Photocopy documentation as required.
• File and store records as required.
• Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Action emails, attaching to records as required.
• Receive specimens from patients in line with relevant policy, health and safety and infection control requirements.
• Support all clinical staff with general tasks as requested
  
  

About Us

Barnoldswick Medical Centre is a friendly local practice with 4 GP partners and 3 salaried GPs.

Supported by a wide range of other healthcare professionals and a friendly reception and administrative team.

We are looking for a friendly, enthusiastic individual to join our team.

Details

Date posted

23 July 2025

Pay scheme

Other

Salary

£12.22 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1495-25-0002

Job locations

Barnoldswick Medical Centre

Park Road

Barnoldswick

Lancashire

BB18 5BG

Job Description

Job responsibilities

• Open the building as required and be logged on to EMIS ready at the beginning of your shift.
• Monitor the practice appointment system
• Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional.
• Utilise extended access appointments as required.
• Answer incoming phone calls and deal with the callers request appropriately.
• Book patients in and deal with enquiries at the main desk.
• Answer the intercom and book patients in appropriately.
• Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed.
• Send AccuRx message and deal with responses
• Process incoming and outgoing mail/email
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Speak to patients to try and resolve issues before they become complaints.
• Input data into the patients healthcare records and code data on EMIS Web system where necessary.
• Process repeat prescriptions including those submitted online and by email.
• Process requests for online medical record access.
• Photocopy documentation as required.
• File and store records as required.
• Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Action emails, attaching to records as required.
• Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms to the administrative team.
• Receive specimens from patients in line with relevant policy, health and safety and infection control requirements.
• Manage all queries (including administrative queries) as necessary in an efficient manner and abide by information governance in respect of data protection and confidentially.
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general tasks as requested
• Prepare the white board for the following day including room allocation
• Close the building at the end of the day as required.
  
  

Job description

Job responsibilities

• Open the building as required and be logged on to EMIS ready at the beginning of your shift.
• Monitor the practice appointment system
• Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional.
• Utilise extended access appointments as required.
• Answer incoming phone calls and deal with the callers request appropriately.
• Book patients in and deal with enquiries at the main desk.
• Answer the intercom and book patients in appropriately.
• Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed.
• Send AccuRx message and deal with responses
• Process incoming and outgoing mail/email
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Speak to patients to try and resolve issues before they become complaints.
• Input data into the patients healthcare records and code data on EMIS Web system where necessary.
• Process repeat prescriptions including those submitted online and by email.
• Process requests for online medical record access.
• Photocopy documentation as required.
• File and store records as required.
• Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Action emails, attaching to records as required.
• Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms to the administrative team.
• Receive specimens from patients in line with relevant policy, health and safety and infection control requirements.
• Manage all queries (including administrative queries) as necessary in an efficient manner and abide by information governance in respect of data protection and confidentially.
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general tasks as requested
• Prepare the white board for the following day including room allocation
• Close the building at the end of the day as required.
  
  

Person Specification

Qualifications

Essential

• Patient Service Advisor
• CATEGORY ESSENTIAL DESIRABLE
• Qualifications and professional experience
• Good general education
• Reception / customer care experience
• GP/NHS experience
• Working knowledge of Microsoft Office applications
• Knowledge skills and abilities
• Deal confidently and courteously with people both in person and over the telephone
• Work flexibly as a team member
• Work on own initiative and prioritise workload
• Good keyboard skills
• Clear and concise communication skills
• Accurate recording of information
• Ability to deal with difficult people
• Friendly and approachable
• Ability to work under pressure
• Attributes
• personable manner with good sense of humour
• well-presented and well mannered
• self-motivated, self-confident and self-reliant
• enthusiastic, honest and reliable
• patient, tolerant, tactful and discreet
  
  

Desirable

• AMSPAR qualification
• EMIS Web experience
  
  

Person Specification

Essential

• Patient Service Advisor
• CATEGORY ESSENTIAL DESIRABLE
• Qualifications and professional experience
• Good general education
• Reception / customer care experience
• GP/NHS experience
• Working knowledge of Microsoft Office applications
• Knowledge skills and abilities
• Deal confidently and courteously with people both in person and over the telephone
• Work flexibly as a team member
• Work on own initiative and prioritise workload
• Good keyboard skills
• Clear and concise communication skills
• Accurate recording of information
• Ability to deal with difficult people
• Friendly and approachable
• Ability to work under pressure
• Attributes
• personable manner with good sense of humour
• well-presented and well mannered
• self-motivated, self-confident and self-reliant
• enthusiastic, honest and reliable
• patient, tolerant, tactful and discreet
  
  

Desirable

• AMSPAR qualification
• EMIS Web experience
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnoldswick Medical Centre

Address

Barnoldswick Medical Centre

Park Road

Barnoldswick

Lancashire

BB18 5BG

Employer's website

https://www.barnoldswickmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Barnoldswick Medical Centre

Address

Barnoldswick Medical Centre

Park Road

Barnoldswick

Lancashire

BB18 5BG

Employer's website

https://www.barnoldswickmedicalcentre.co.uk/ (Opens in a new tab)

LNKD1_UKTJ

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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