Patient Service Advisor

Practice Plus Group; Brighton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare service provider in Brighton is seeking a Patient Services Advisor for a permanent position working 24 hours across the weekend. Responsibilities include booking appointments, greeting patients, and ensuring a safe reception area while maintaining confidentiality. Ideal candidates will possess excellent communication skills and empathy. This role is essential for maintaining a positive patient experience.

Qualifications

• Experience in a customer service role, preferably in healthcare.
• Ability to handle sensitive information with discretion.

Responsibilities

• Book appointments using the system and greet patients.
• Observe patients in the waiting room and alert staff for health concerns.
• Handle patient inquiries via email, phone, and in person.

Skills

Excellent communication skills

Empathy

Confidentiality

Job description

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Are you an administrator looking to make a difference? Are you seeking some additional weekend work?

About The Role

We are looking for Patient Services Advisors to join us at our practice located in the vibrant Brighton centre. This is a permanent position working 24 hours across the weekend, specifically from 7:45 am to 8:15 pm on Saturday and Sunday. You would be the first point of contact for all patients at the practice. Your responsibilities include booking appointments using our system, greeting patients upon arrival, and notifying the appropriate clinician. While in the waiting room, patients would be under your care, and you would need to observe them and alert staff if any immediate health concerns arise.

You will handle patient inquiries via email, phone, and in person, always maintaining a courteous and empathetic approach. Some conversations may involve sensitive information, so confidentiality must be upheld at all times.

As the receptionist, you will ensure the reception area is tidy and safe. You will also keep accurate records and perform clerical duties such as filing, photocopying, and faxing. Additionally, you will process repeat prescriptions as needed.