Patient Secretary

Nottinghamshire Healthcare NHS Foundation Trust; Mansfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A major healthcare trust in the UK is looking for an experienced professional secretary to provide administrative support to clinical staff at Sherwood Oaks Hospital. This fixed-term position requires a flexible approach, strong organizational abilities, and independent work. Responsibilities include managing correspondence, processing patient admissions, and maintaining databases. Join a comprehensive team dedicated to mental health and community services.

Benefits

Employee-led networks for support and inclusivity

In-house occupational health and counselling services

Commitment to health and wellbeing

Qualifications

• Experience in a secretarial role with a flexible approach to work.
• Ability to prioritize and work independently.
• Strong organizational and communication skills.

Responsibilities

• Provide secretarial and administrative support to clinical and medical staff.
• Handle correspondence and monitor telephone inquiries.
• Process patient admissions, discharges, and maintain the patient database.

Job description

We are looking to recruit an experienced, professional secretary based at Sherwood Oaks Hospital, which provides care for people aged 18-65 experiencing acute mental ill health. This position is a Fixed-Term Contract covering a secondment. You will support clinical staff on a male inpatient ward from the Nurses Office. Due to the nature of our patients, all staff are issued personal alarms for safety and carry keys while on duty.

The post holder needs a flexible approach to work, with the ability to prioritize and work independently. You will be responsible for all secretarial and administrative support to clinical and medical staff related to patient care. Under the supervision of the Admin Team Leader and Ward Manager, you will ensure that work is completed accurately within set time frames and standards, providing administrative support for the ward.

Your duties include handling correspondence, monitoring telephone inquiries, providing information, processing patient admissions and discharges, updating and maintaining the patient database, and resolving queries. You will undertake office duties such as diary management, message handling, mail processing, document production, typing, photocopying, filing, and general administration.

You will support clinical staff to ensure data is accurately recorded onto RIO, adhering to data quality and timeliness requirements as per Trust standards.

#TeamNottsHC comprises over 11,000 colleagues delivering services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire, including intellectual disability, mental health, community health, forensic, and offender healthcare. Our services are provided from over 200 sites, including community, acute, and secure environments, such as prisons.

We are one of the largest mental health and community trusts in the East Midlands and a major employer in Nottinghamshire. We host national and regional services, including the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer employee-led networks like Equality, Diversity, and Inclusion, Green Champions, Freedom to Speak Up, Health and Wellbeing Champions, and Menopause Champions, supporting our diverse workforce and fostering inclusivity.

The health and wellbeing of our colleagues is a priority, supported by in-house occupational health and counselling services, and a dedicated Wellbeing team.

The Trust is committed to reducing carbon emissions, with a focus on environmental performance and achieving net-zero targets through our Energy and Environmental team.

For further details or informal visits, contact: Mandy Waddell, Admin Team Leader, at [e-mail] or 07827987334. Informal chats and visits are encouraged.