Patient Scheduling Rep - Remote (see full posting for eligible states)

Northern Arizona Healthcare; Southampton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a Patient Scheduling Representative to verify patient demographics and insurance information. This role involves conducting interviews and documenting interactions. The position is hybrid, requiring both remote and on-site work as needed. Ideal candidates should have a customer-centric approach and be familiar with performance standards in patient scheduling.

Qualifications

• Customer-centric approach in all interactions.
• Understanding of performance standards.

Responsibilities

• Verify and collect patient demographic and insurance information.
• Conduct telephonic interviews with patients.
• Document all activities in the patient chart.

Job description

Overview

NAH reserves the right to make hiring decisions based on applicants' state of residence if outside the state of Arizona. Currently, NAH hires for remote positions in the following states:

• Alabama
• Arizona
• Florida
• Georgia
• Idaho
• Indiana
• Kansas
• Michigan
• North Carolina
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Virginia

The Patient Scheduling Representative is responsible for verifying and collecting patient demographic and insurance information via direct data entry into the electronic medical record during scheduling/referrals. They conduct face-to-face or inbound/outbound telephonic interviews with patients or authorized representatives to secure information related to requested services, accurately documenting all activities in the encounter, schedule book, and patient chart. The role requires a customer-centric approach in all interactions and an understanding of performance standards as defined by Integrated Patient Scheduling Management. The primary location is hybrid (remote and on-site as needed).