Patient Safety Support Officer

Job summary

The post holder will be expected to support the incident and serious incident elements of the work of the Corporate Nursing and Integrated Governance Team, ensuring there is robust application of Trust governance processes, policies and procedures.

The main purpose of this role is to provide support for the organisation in the delivery of robust incident management process, learning from incident and the patient safety Incident response Framework by:

Facilitating the incident reporting and management process

Supporting the delivery of serious incident investigation process

Supporting the wider work of the patient safety team

Main duties of the job

ToCommunicate with a range of contact's e.g. staff from other departments, external clients, patients and their families, concerning both routine and complex information, some of which may be confidential.

ToProvide administrative support to the Patient Safety Team within set timescales and to a high standard of accuracy and presentation that will include

Typing documents - letters, meeting notes, reports

Processing correspondence, messages and emails - including emails from external organisations - ensuring incoming mail dealt with appropriately and forwarding of items requiring management attention

Data inputting

Developing and maintaining effective and efficient office systems including electronic filing

Organising meetings as requested and providing administrative support for those meetings e.g. room bookings, taking minutes/meeting notes

Data quality checking

Providing support to staff users to ensure all queries are actioned, escalated or delegated as appropriate

Support with training needs for all staff users

Assisting with the external reporting to LFPSE (Learn from Patient Safety Events) reporting system

Highlighting potential serious incidents with the Patient Safety Team as required

System maintenance as required

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviors which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Job description
Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• GSCE or higher

Desirable

• 2.NVQ in Business and Administration Level 2 or above

Experience

Essential

• Previous NHS experience
• Use of Microsoft Word, MS Excel, MS Power-point & Email system
• Experience of dealing sensitively with challenging or upset patients or families.
• Experience of data quality checking

Desirable

• Experience of using patient safety management system Ulysses, Datix or other risk management systems
• Experience in organising multi-disciplinary meetings

Skills

Essential

• Good verbal and written communication skills
• Able to organise and prioritise work

Desirable

• Understanding of hospital administrative structure

Person Specification
Qualifications

Essential

• GSCE or higher

Desirable

• 2.NVQ in Business and Administration Level 2 or above

Experience

Essential

• Previous NHS experience
• Use of Microsoft Word, MS Excel, MS Power-point & Email system
• Experience of dealing sensitively with challenging or upset patients or families.
• Experience of data quality checking

Desirable

• Experience of using patient safety management system Ulysses, Datix or other risk management systems
• Experience in organising multi-disciplinary meetings

Skills

Essential

• Good verbal and written communication skills
• Able to organise and prioritise work

Desirable

• Understanding of hospital administrative structure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust
Address

Tameside and Glossop Intergrated Care Foundation Trust

Fountain Street

Ashton Under Lyne

OL7 9RW

Employer's website