Patient Safety Support Officer

Tameside and Glossop Integrated Care NHS Foundation Trust

The post holder will support the incident and serious incident components of the Corporate Nursing and Integrated Governance Team, ensuring robust application of Trust governance processes, policies, and procedures.

The main purpose of this role is to assist the organisation in delivering a strong incident management process, learning from incidents, and following the Patient Safety Incident Response Framework by:

• Facilitating incident reporting and management processes
• Supporting serious incident investigations
• Contributing to the wider work of the patient safety team

Main duties of the job

1. Communicate effectively with staff, external clients, patients, and families regarding routine and complex information, maintaining confidentiality where necessary.
2. Provide administrative support to the Patient Safety Team, including typing, processing correspondence, data input, and maintaining electronic filing systems.
3. Organise meetings, including booking rooms and taking minutes or notes.
4. Assist staff with queries and training needs related to patient safety systems.
5. Support external reporting to systems like LFPSE.
6. Highlight potential serious incidents to the Patient Safety Team.
7. Maintain and update safety systems as required.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 across Tameside & Glossop, providing a range of hospital and community services for adults and children.

Our vision is to improve health outcomes through collaboration with our health & care partners.

We value:

• Compassion
• Accountability
• Respect

We aim to reflect our community’s diversity and encourage applications from all backgrounds, especially those underrepresented in our workforce, including Black, Asian & minority ethnic candidates, LGBTQ+, and disabled individuals.

Benefits include flexible working, annual leave, NHS pension, health checks, discounts, and support services.

Job responsibilities

The detailed tasks and responsibilities are outlined in the attached job description and person specification, which are available for download.

Person Specification

Qualifications

• GSCE or higher
• NVQ in Business and Administration Level 2 or above

Experience

• Previous NHS experience
• Proficiency in Microsoft Office and email systems
• Experience dealing sensitively with challenging patients or families
• Experience with data quality checking
• Experience using patient safety management systems like Ulysses or Datix
• Experience organising multidisciplinary meetings

Skills

• Strong verbal and written communication
• Ability to organise and prioritise tasks
• Understanding of hospital administrative structures

Disclosure and Barring Service Check

This role requires a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Address

Tameside and Glossop Integrated Care Foundation Trust