Patient Safety Partner

NHS; Truro; Hybrid; GBP 150,000 - 200,000; Part time

Job summary

Royal Cornwall Hospitals Trust is seeking a Patient Safety Partner who is passionate about improving healthcare safety. This voluntary role involves working with various teams to enhance patient safety and support investigations into incidents. Ideal candidates will be confident in advocating for patient perspectives and collaborating with senior staff to influence decisions and improve care quality.

Qualifications

• Excellent communication skills including the ability to digest complex written reports and verbal updates.
• Experience of championing patient safety improvements in a healthcare setting.
• Sound judgement and able to remain objective when considering complex subject material.

Responsibilities

• Join workstreams linked to the Patient Safety Incident Response Framework (PSIRF).
• Review incidents and ensure good quality investigations.
• Bring the perspective and needs of patients into committees.

Skills

Excellent communication skills

Ability to evaluate information

Advocacy for patient safety

Insight into Patient Safety

Understanding of confidentiality

Job description

Job summary

We are looking for members of our community who have experience of working to improve organisational safety and culture. Patient Safety Partners bring a unique dimension to conversations and will be a key voice in how we make improvements throughout Royal Cornwall Hospitals Trust.

The role is currently voluntary with plans for growth. You'll be working with the Patient Safety Specialist who is also the Lead for Safety Culture to apply best practice and nurture our teams.

We'd welcome applications from across our community from people who are passionate about healthcare; we hope this we've sparked an interest

Main duties of the job

As a Patient Safety Partner, you will join workstreams linked to the Patient Safety Incident Response Framework (PSIRF). The key areas of work are:

Reviewing incidents and ensuring good quality investigations

Ensure patients and families are involved and supported following an incident

Ensure staff are supported and involved following an incident

Patient safety training for staff meets requirements

Support project teams working to improve safe care and our systems

Develop and ratify patient safety information resources

Recognition for what is done well and how we can do this more of the time

Your Role Will Be To:

Bring the perspective and needs of patients, families, carers and the public, into committees in a way that provides appropriate challenge and fosters learning and change.

Consider complex issues affecting patient safety across the Trust that directly inform relevant Trust strategy through incident response in the Being Brilliant programme.

Interact with other Patient Safety Partners and staff in a large multi-professional meeting format.

Be prepared to put forward ideas of how Patient Safety Partners can support the improvement of patient safety across all three organisations and work with staff to put these in place.

About us

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

Details Date posted

18 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience Involvement payment with reasonable expenses

Contract

Voluntary

Working pattern

Flexible working

Reference number

156-7248464

Job locations

Royal Cornwall Hospital Trust

Truro

TR1 3LJ

Job description Job responsibilities

What we are looking for:

Someone with a passion for patient experience and the drive to improve safety in healthcare

This person will also have the confidence to sit alongside senior personnel from across the Trust including Governors, the Chairman of the Board and Non-Executive Directors, doctors and support staff and treat everyone as an equal partner in the decision-making of the group.

You will need to have an awareness of the range of experiences and perspectives that different people within our communities might have. For example, what you hear might mean for people that find it difficult to access health services because of socio-economic issues, existing health conditions or accessibility needs for example.

We are looking for a person who has the resilience to listen to complex and sometimes challenging information, to influence rational and objective decisions that will represent the needs and interests of patients, and ultimately improve the quality of patient care.

You will need to have the time to read through meeting papers in advance of the meetings and come ready with comments or questions that will aid the group to think through the patient perspective.

Job description Job responsibilities

What we are looking for:

Someone with a passion for patient experience and the drive to improve safety in healthcare

This person will also have the confidence to sit alongside senior personnel from across the Trust including Governors, the Chairman of the Board and Non-Executive Directors, doctors and support staff and treat everyone as an equal partner in the decision-making of the group.

You will need to have an awareness of the range of experiences and perspectives that different people within our communities might have. For example, what you hear might mean for people that find it difficult to access health services because of socio-economic issues, existing health conditions or accessibility needs for example.

We are looking for a person who has the resilience to listen to complex and sometimes challenging information, to influence rational and objective decisions that will represent the needs and interests of patients, and ultimately improve the quality of patient care.

You will need to have the time to read through meeting papers in advance of the meetings and come ready with comments or questions that will aid the group to think through the patient perspective.

Person Specification Experience Essential

• Excellent communication skills including the ability to digest complex written reports and verbal updates
• Ability to evaluate without bias a range of information and evidence
• Able to work alongside senior leaders on issues of policy and strategy as an advocate for patient safety
• Experience of championing patient safety improvements in a healthcare setting; able to be a critical friend
• Demonstrates insight into Patient Safety
• Able to provide a patient, carer or lay perspective and to put forward views on behalf of wider community, including those from seldom heard groups
• Understand and maintain patient and hospital confidentiality within the structures and mechanisms of Patient Safety across Royal Cornwall Hospitals Trust.
• Sound judgement and able to remain objective when considering complex or challenging subject material
• Personal integrity and commitment to openness, inclusivity and high standards

Desirable

• Previous experience as a patient safety partner or equivalent role

Community Voice Essential

• Able to provide a patient, carer or lay perspective and to put forward views on behalf of wider community, including those from seldom heard groups
• Able to provide a patient, carer or lay perspective and to put forward views on behalf of wider community, including those from seldom heard groups

Desirable

• Previous experience of advocating for a community or community group

Person Specification Experience Essential

• Excellent communication skills including the ability to digest complex written reports and verbal updates
• Ability to evaluate without bias a range of information and evidence
• Able to work alongside senior leaders on issues of policy and strategy as an advocate for patient safety
• Experience of championing patient safety improvements in a healthcare setting; able to be a critical friend
• Demonstrates insight into Patient Safety
• Able to provide a patient, carer or lay perspective and to put forward views on behalf of wider community, including those from seldom heard groups
• Understand and maintain patient and hospital confidentiality within the structures and mechanisms of Patient Safety across Royal Cornwall Hospitals Trust.
• Sound judgement and able to remain objective when considering complex or challenging subject material
• Personal integrity and commitment to openness, inclusivity and high standards

Desirable

• Previous experience as a patient safety partner or equivalent role

Community Voice Essential

• Able to provide a patient, carer or lay perspective and to put forward views on behalf of wider community, including those from seldom heard groups
• Able to provide a patient, carer or lay perspective and to put forward views on behalf of wider community, including those from seldom heard groups

Desirable

• Previous experience of advocating for a community or community group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospital Trust

Truro

TR1 3LJ

Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospital Trust

Truro

TR1 3LJ

Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)