Patient Safety Officer

North West Ambulance Service NHS Trust; Bolton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity at a leading ambulance service for a Patient Safety Officer on a secondment basis. The role involves gaining insights into the safety learning culture and supporting quality improvement projects. Candidates should be degree-educated, possess strong communication skills, and have experience in an NHS setting. Join a passionate team committed to enhancing patient care while working flexibly across the Northwest.

Qualifications

• Educated to degree level in a relevant subject or equivalent practical experience.
• 3 years’ experience working in an NHS or similar setting.

Responsibilities

• Participate in the design of safer systems and quality improvement projects relating to safety.
• Support the work of the Patient Safety Incident Review team.

Skills

Communication Skills

Analytical Skills

Problem Solving

IT Skills

Teamwork

Education

Degree in relevant subject or equivalent experience

Clinical Qualification

Job description

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Full time, 37.5 hours per week – Internal vacancy secondment opportunity

1 September 2025 – 28 February 2026

Is learning more about patient safety in your personal development plan? Perhaps you are thinking about your next potential career move? Or are you simply seeking a new experience?

If the answer is yes to any or all these questions, then this may be the opportunity for you. An exciting opportunity is available for the right candidate to join our Patient Safety Team on a short secondment from 1 September 2025 to 28 February 2026.

Main duties of the job

As a Patient Safety Officer, you will gain insight to the safety learning culture of the organisation and participate in the design of safer systems and quality improvement projects relating to safety. You will experience and support the work of the Patient Safety Incident Review team, working closely with Patient Safety Investigators and Engagement Leads.

Our ambition is to be the best ambulance service in the UK, delivering the right care, at the right time, in the right place, every time. We are looking for an enthusiastic and highly motivated individual to join our team.

The ability to travel across the Northwest will be required as part of this post.

We are an Equal Opportunities employer and welcome applications from all sections of society regardless of disability, age, gender, ethnicity, sexual orientation, race, religion or belief.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Person specification

Qualifications

• Educated to degree level in relevant subject or equivalent practical experience
• Strong evidence of continuing personal & professional development
• Further training in Patient Safety or Health and Safety
• Clinical Qualification

Knowledge, Skills & Experience

• Excellent written and verbal communication skills to produce accurate correspondences
• Effectively communicate complex information
• Able to communicate across wide demographic boundaries in an appropriate manner
• Excellent, effective organisation and planning skills
• Ability to work under pressure
• Excellent analytical and problem solving skills
• Creative approach to problem solving
• Ability to meet tight deadlines, working under own initiative
• Ability to pay attention to detail and produce accurate work to a high level of excellence
• Ability to work well within a multidisciplinary team environment
• Ability to build strong working relationships with a range of stakeholders
• Ability to negotiate with internal stakeholders at all levels including Senior Managers
• Ability to manage and resolve conflict as required
• Ability to influence others
• Ability to persuade, motivate and empathise with others
• Ability to resolve complex queries using tact, diplomacy and advanced negotiation skills
• Team worker with ability to prioritise own work
• Ability to deliver bespoke system user training
• Strong IT skills, including use of Microsoft Office, Internet and email systems
• Ability to work flexibly
• Ability to maintain confidentiality and deal with situations in a sensitive manner
• Strong management, motivational and leadership skill
• Respects and applies patient confidentiality at all times
• Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
• Ability to plan a range of complex activities and programmes in relation to learning from a range of insights such as incidents, complaints, coroners, compliments etc.
• 3 years’ experience working in an NHS or similar setting

Personal Attributes

• Flexible and highly motivated
• Project a professional image
• Commitment to improving quality of patient care
• A team worker with ability to work on own initiative to meet the needs of others
• Expected to be able to frequently concentrate for prolonged periods of time to deliver required tasks
• Must be able to work flexibly with occasional need to work unsocial hours

Physical & Mental Requirements

• Combination of sitting, standing and walking.
• Frequent requirement to use VDU
• Frequent requirement for concentration e.g. answering queries; work pattern is unpredictable
• Exposure to emotional circumstances is rare but the individual may be exposed to adverse event reporting