Patient Safety Learning and Response Lead (Training and Development)

NHS; Manchester; On-site; GBP 62,000 - 73,000; Full time

Job summary

The NHS is seeking a Patient Safety Learning Response Lead to enhance safety standards and lead investigations within the Trust. The role emphasizes compassionate engagement and effective communication, alongside strategic development in patient safety training, within a collaborative healthcare environment.

Qualifications

• Masters level qualification or equivalent relevant experience.
• Completed Patient Safety Syllabus levels 1 & 2.
• Experience in patient safety or safety management environments.

Responsibilities

• Lead and coordinate Patient Safety Incident Investigations across the Trust.
• Engage with stakeholders to identify learning opportunities.
• Design and implement a Patient Safety Academy.

Skills

Human factors

Ergonomics

Critical thinking

Written communication

Education

Masters level education or equivalent experience

Completion of national Patient Safety Syllabus levels 1&2

Relevant patient safety incident investigation training

Job description

Job summary

The Patient Safety Learning Response Lead (Training and Development) is a central role in the Trust's implementation of the Patient Safety Incident Response Framework (PSIRF), and supports multiple elements of our safety management system, including supporting the development, management and implementation of strategic a patient safety training programme across the Trust and directly supporting and where appropriate leading initiatives to enable staff involvement in patient safety.

Main duties of the job

As part of the Learning Response Lead team, the role will be responsible for leading and coordinating all Patient Safety Incident Investigations (PISIIs) across the Trust in line with the expectations of PSIRF, engaging with a range stakeholders to identify opportunities for learning using recognised tools encompassing principles of human factors and ergonomics, systems engineering, psychology, and investigation best practice as required. A high level of sensitive and compassionate engagement with patients, families, staff, and others affected by incidents is expected of this role.

A key responsibility will be to lead on the design and implementation of a Patient Safety Academy within MFT that provides a sustainable, future proof model for delivery for training for patient safety techniques across the Trust

About us

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Details Date posted

03 June 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£62,215 to £72,293 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

349-COR-7192610-RL4

Job locations

Oxford Road Campus

Manchester

M13 9WL

Job description Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Were looking forward to hearing from you!

Job description Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Were looking forward to hearing from you!

Person Specification Qualifications Essential

• oEducated to Masters level OR equivalent level of experience of working at a senior level in relevant specialist area (e.g., healthcare, patient safety, human factors, incident investigation, industrial safety management)
• oClinical background or evidence of a substantial understanding of safety management and healthcare/ clinical issues
• oHave completed the national Patient Safety Syllabus levels 1&2
• oCompletion of relevant patient safety incident investigation training (e.g. Healthcare Safety Investigation Branch Level 2/3 patient safety investigation training or equivalent).
• oRecent training on systems approaches to learning from patient safety incidents

Desirable

• oEvidence of undertaking or have completed level 3 and/or 4 of the national Patient Safety Syllabus
• oRegistered member of Chartered Institute of Ergonomics and Human Factors (CIEHF)

Experience Essential

• oExtensive experience of working within an NHS or similar health care organisation patient safety or safety management/ improvement environment
• oExperience of completion of effective safety investigations that meet the patient safety incident response standards set out in the national Patient Safety Incident Response Framework for England
• oExperience of using human factors and systems-based approaches to understanding and analysing patient safety improvement opportunities
• oExperience of designing, delivering and evaluating Human Factors training.
• oExperience in engaging compassionately and effectively with those affected by safety incidents and supporting a just and restorative incident response.

Skills and Knowledge Essential

• oKnowledge of work in complex environments and a human factors/ergonomics approach to safety and improvement.
• oAbility to effectively analyse, interpret and synthesise complex information, distilling key messages and themes and presenting issues and options to senior audiences.
• oExcellent written communication skills, with the ability to communicate complex and sensitive information to a wide range on audiences
• oAbility to form robust conclusions in line with the expectations of the Patient Safety Incident Response Framework that can be used to support and drive improvement

Desirable

• oDemonstrable understanding of the NHS regulatory and compliance frameworks under which NHS Trusts operate.

Person Specification Qualifications Essential

• oEducated to Masters level OR equivalent level of experience of working at a senior level in relevant specialist area (e.g., healthcare, patient safety, human factors, incident investigation, industrial safety management)
• oClinical background or evidence of a substantial understanding of safety management and healthcare/ clinical issues
• oHave completed the national Patient Safety Syllabus levels 1&2
• oCompletion of relevant patient safety incident investigation training (e.g. Healthcare Safety Investigation Branch Level 2/3 patient safety investigation training or equivalent).
• oRecent training on systems approaches to learning from patient safety incidents

Desirable

• oEvidence of undertaking or have completed level 3 and/or 4 of the national Patient Safety Syllabus
• oRegistered member of Chartered Institute of Ergonomics and Human Factors (CIEHF)

Experience Essential

• oExtensive experience of working within an NHS or similar health care organisation patient safety or safety management/ improvement environment
• oExperience of completion of effective safety investigations that meet the patient safety incident response standards set out in the national Patient Safety Incident Response Framework for England
• oExperience of using human factors and systems-based approaches to understanding and analysing patient safety improvement opportunities
• oExperience of designing, delivering and evaluating Human Factors training.
• oExperience in engaging compassionately and effectively with those affected by safety incidents and supporting a just and restorative incident response.

Skills and Knowledge Essential

• oKnowledge of work in complex environments and a human factors/ergonomics approach to safety and improvement.
• oAbility to effectively analyse, interpret and synthesise complex information, distilling key messages and themes and presenting issues and options to senior audiences.
• oExcellent written communication skills, with the ability to communicate complex and sensitive information to a wide range on audiences
• oAbility to form robust conclusions in line with the expectations of the Patient Safety Incident Response Framework that can be used to support and drive improvement

Desirable

• oDemonstrable understanding of the NHS regulatory and compliance frameworks under which NHS Trusts operate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Manchester University NHS Foundation Trust

Address

Oxford Road Campus

Manchester

M13 9WL

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details Employer name

Manchester University NHS Foundation Trust

Address

Oxford Road Campus

Manchester

M13 9WL

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)