Patient Safety Incident Management Team Business Support Officer

Integrated Care System; Wickford; On-site; GBP 26,000 - 35,000; Full time

Job summary

A healthcare organization is seeking a Business Support Officer for the Patient Safety Incident Management Team. This role involves managing incident reporting processes, maintaining databases, and ensuring compliance with safety frameworks. Ideal candidates will have a degree or relevant experience, strong IT skills, and a commitment to improving patient safety. Join a team dedicated to making a difference in healthcare.

Benefits

Season Ticket Loans

NHS discounts for staff

Training opportunities

Flexible working arrangements

Qualifications

• Degree level qualification or relevant education/experience.
• Knowledge of incident reporting systems is preferred.
• Experience working in high-pressure, multi-functional teams.

Responsibilities

• Attend meetings on behalf of the Patient Safety Incident Management Team.
• Report patient safety incidents through electronic systems.
• Maintain and manage databases and records of incidents.
• Liaise with operational staff for further information on incidents.

Skills

Database management

Analytical skills

Interpersonal skills

Excellent IT skills

Education

Degree level qualification or relevant education/experience

Tools

Datix

Job description

Go back Essex Partnership University NHS Foundation Trust

Patient Safety Incident Management Team Business Support Officer

The closing date is 19 August 2025

Due to promotion, an opportunity has arisen within the Patient Safety Incident Management Team

It is an exciting time for the Patient Safety Incident Management Team as we continue to embded the Patient Safety Incident Response Framework within the trust. The trust's PSIRF policy has been launched with the Team leading on this core work, building on processes and supporting the wider organisation.

We are looking for someone who is impartial, open minded with good database management, administrative and analytical skills and has the confidence to ask questions to gain a better understanding of an issue.

The Patient Safety Incident Management Team Business Support Officer needs to have the confidence for open challenges and serve as a key enabler for the delivery of the team day to day functions.

The post holder will have the capability and knowledge to support the administration of meetings and have the ability to master a new brief and deliver it with confidence, believing in your presentation ability. You will be passionate and willing to contribute to the culture of learning and safety in the organisation and ready to make a difference.

Main duties of the job

The role of the Patient Safety Incident Management Team Business Support Officer is to assist the Head of Patient Safety Incident Management in the effective and timely notification, management, investigation and response for incidents.

The post holder will assist in ensuring that effective systems and processes for incident reporting and management are developed, maintained and monitored and that accurate information is available for performance reporting.

The post holder will monitor Patient Safety Incident Management Team Datix incident forms to identify any incidents that would meet with patient safety incident response criteria. Including liaison with Operational staff as required, as well as system partners and external organisations.

The post holder will have strong interpersonal skills and be able to liaise with a number of agencies on complex, sensitive and confidential matters. Taking time to build on and improve relationships with specific contacts within these agencies.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job responsibilities

To attend meetings on behalf of the Patient Safety Incident Management Team.

To report patient safety incidents as instructed through required electronic systems and as per policy and procedure.

To maintain and manage databases and records of incidents, reporting on their progress of being reviewed.

To provide the Head of Patient Safety Incident Management with accurate information for various performance reports and reports for the Executive Team.

To organise and minute meetings as required.

Involvement in projects and policy review for the Patient Safety Incident Management Team.

To liaise with operational staff when gathering further information for Datix forms to inform incident reporting.

Collating data and supporting the Head of Patient Safety Incident Management to respond to Freedom of Information requests.

To review, follow up and submit action plans.

To review incident reports to support the process for statutory reporting of Duty of Candour and involvement of patients and relatives in the incident process.

For full details of the role and responsibilities please refer to the Job Description and Person Specification,

Person Specification

Education/Qualification

• Degree level qualification or relevant education/experience

Knowledge

• Knowledge of incident reporting systems
• Knowledge of confidentiality and GDP Regulations
• Knowledge of NHS Patient Safety Incident Response Framework
• Knowledge and understanding of Duty of Candour

Skills/Experience

• Excellent IT skills with knowledge of a range of software programmes
• Experience with working in a high pressure multi-functional/flexible team environment
• Experience of working with different levels of clinicians/managers
• Experience of developing and implementing systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Essex Partnership University NHS Foundation Trust